Contact Center Representative/UKHC Job at University of Kentucky
  Posting Details 
 
 
 
     Job Title
    
 
    
     Contact Center Representative/UKHC
    
 
   
     Requisition Number
    
 
    
     RE36749
    
 
   
     Working Title
    
 
    
     Contact Center Representative
    
 
   
     Department Name
    
 
    
     H4027: REV Cycle MGT-PFE
    
 
   
     Work Location
    
 
    
     Lexington, KY
    
 
   
     Grade Level
    
 
    
     07
    
 
   
     Salary Range
    
 
    
     $17.50-27.31/hour
    
 
   
     Type of Position
    
 
    
     Staff
    
 
   
     Position Time Status 
    
    
     Full-Time
    
 
   
     Required Education
    
 
    
     AA
    
 
   
     Click here for more information about equivalencies:
    
 
    
     http://www.uky.edu/hr/employment/working-uk/equivalencies
    
 
   
     Required Related Experience
    
 
    
     1 yr
    
 
   
     Required License/Registration/Certification
    
 
    
     None
    
 
   
     Physical Requirements
    
 
    
     This position requires the ability to work with a computer performing tasks such as data entry, repetitive motions (such as typing), and, most of the time, in a stationary position for the work day. Must be able to communicate professionally, both verbally and written.
    
 
   
     Shift
    
 
    
     Monday through Friday; 8:00am – 4:30pm
    
 
   
     Job Summary
    
 
    
      The successful Contact Center Representative provides a positive customer service experience that meets the needs of our patients and their caregivers by actively listening and addressing questions in a high-volume inbound and outbound call center, while working from home. The Representative’s responsibilities include but are not limited to answering inbound calls utilizing an automated phone system; receiving inbound messaging via chat or other modes; placing outbound calls and/or sending messages to provide financial information or work toward balance resolution; leveraging teamwork and other resources to resolve issues; communicate effectively and professionally with patients and their caregivers, team members, physicians/clinicians, and management; and, consistently meet and attain required performance indicators. This position is 100% remote.
      
 
     
     
      IMPORTANT: To be considered for this position you must fully complete the online application and include: 1) an entry in the application’s job experience section for each unique job title held (multiple job titles for the same employer must have separate entries), 2) detailed information on all relevant job duties for each position held, 3) the # of hours worked per week. Please also attach a current resume.
      
 
     
     
      The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority. In alignment with this priority, all new hires must provide proof of 
      COVID
      -19 vaccination or obtain an approved medical or religious exemption as a condition of employment. For areas that fall under the federal 
      CMS
       mandate, start of employment cannot occur until two weeks after receiving the full 
      COVID
      -19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.
     
    
     Skills / Knowledge / Abilities
    
 
    
     The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
    
 
   
     Does this position have supervisory responsibilities? 
    
    
     No
    
 
   
     Preferred Education/Experience
    
 
    
     Associate degree; call-center experience, third-party insurance claims follow-up/collections experience; and medical, office, and/or clerical work preferred. Previous experience working with patient accounts/HIPAA is highly preferred.
    
 
   
     Deadline to Apply
    
 
    
     12/26/2022
    
 
   
     University Community of Inclusion
    
 
    
     The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
     
 
     
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
 
     
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
   As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
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