Job Summary:

The Continuous Improvement Specialists role is to lead and execute strategic process improvement throughout Diversus Health utilizing Lean Six Sigma methodology to achieve high-quality, measurable, and sustainable results. This includes facilitation and execution of Kaizen events, and sustainment through standard work procedures. The Continuous Improvement Specialist will help drive cultural transformation through cross-collaborative teams through involvement and talent development. Interacting with and providing insight and influence at all levels of the organization including leadership, management, and front-line staff in leading and encouraging Continuous Improvement initiatives.

Essential Functions:

• Assess needs, prepare, plan, coordinate, schedule, organize, and facilitate various Lean and Kaizen events including, but not limited to, training, workshops, rapid improvement events, process mapping, and value stream analysis
• Partner with department leaders and staff in the implementation of Lean Six Sigma principles and strategy
• Facilitate 1-to-5-day Lean Rapid Improvement Events (Kaizen) and Lean Six Sigma projects
• Collect, collate and analyze data to document existing processes and recommend measures for improvement
• Identify metrics and key performance indicators, collect relevant data, and track progress towards goals.
• Guide staff in the identification and elimination of waste using tools such as standard work, PDSA, and A3 problem solving
• Conduct root cause analysis to determine process inefficiencies or weaknesses
• In conjunction with project teams, revise procedures, processes, and/or methods to improve effectiveness, test alternative approaches, assist in the implementation of approved improvements/modifications, provide instruction to front-line personnel, and perform follow-up to ensure defined outcomes are achieved
• Ensure the sustainability of improvements
• Track and regularly report the results of Continuous Improvement activities to key stakeholders
• Participate in the development of training curriculum that fits business needs
• Provide successful communication to employees on training opportunities, Lean Six Sigma tools, successful implementation strategies, and other events via written and oral presentations
• Train and coach employees in the approach, tools, and techniques of Lean Six Sigma
• Drive cross-functional activities in Process Improvement, Project Management, and Quality Management
• Facilitate and lead Continuous Improvement events as a subject matter expert while empowering staff to present ideas and create improvements and solutions
• Leverage best practices gained through Continuous Improvement activities to other activities which would benefit from implementation.
• Collaborate closely with colleagues and leadership to build and maintain cross-functional alignment
• Cultivate and foster positive working relationships with team members, project teams, executives, managers, supervisors, employees and other stakeholders to gain cooperation, support, and buy-in to a culture of continuous improvement
• Apply change management principles to generate buy-in, maintain alignment, drive accountability, and ensure standardized tools and methods are used for initiatives/projects
• Meets defined individual goals, activity metrics, and Key Performance Indicators
• Regular and consistent onsite attendance is required to perform essential functions of the job
• Other Quality Improvement and Process Improvement duties as assigned.

The environment at Diversus Health is fluid. Roles and responsibilities may be altered to accommodate changing business conditions and objectives. Employees may be asked to perform duties that are outside of the specific work that is listed. This position may require you to work standard hours, as well as flexible hours before and after standard hours, and overtime in excess of 40 hours in a work week.

Knowledge/Skills/Abilities:

• Bachelors Degree in business or technical discipline (i.e. engineering, manufacturing, logistics, etc.) or a related field required
• Continuous Improvement Certification Required (e.g. Green Belt, Black Belt, CQIA, etc.)
• 1-3 years of relevant experience in continuous improvement, training, and education.
• Formal project management training and skills including managing multiple project teams and priorities simultaneously.
• Previous experience working in the healthcare service sector and/or quality improvement programs preferred
• Strong knowledge and experience applying Lean Six Sigma principles and/or related Quality and Process Improvement methodologies and tools (e.g. DMAIC, SIPOC, Root Cause Analysis, Kaizen Blitz, Value Stream Mapping, Error Prevention, Daily Management, Visual Management, 6S, 8 Wastes, Change Management, etc.)
• Demonstrated ability to facilitate large- and small-scale improvement efforts.
• Expert-level communication, interpersonal, and informal influencing skills, with ability to use fact-based and well-thought-out arguments to challenge the status quo.
• Ability to collect, analyze, and interpret both qualitative and quantitative data
• Ability to work effectively with different personalities at all levels of the organization
• Ability to hold performance dialogues and identify root causes of problems with all levels of the organization
• Ability to drive to actionable outcomes and follow up on results
• Experience facilitating trainings and other presentations
• Ability to work independently and to drive work to completion
• Ability to work with diverse teams across multiple disciplines within the organization
• Ability to adapt behavior and work methods in response to new information, changing conditions or unexpected obstacles
• Demonstrated analytical, root cause analysis, problem solving, and decision-making skills.
• Experience in change management
• Ability to utilize management and planning tools (production boards, flow diagrams, affinity diagrams, gap analysis, and selection/prioritization matrix)
• High level of proficiency in Microsoft Office applications, including Teams, SharePoint, Word, Excel, PowerPoint, Outlook, Visio, and virtual collaboration tools
• Ability to break down large efforts into manageable steps
• Ability to set and meet deadlines for self and project teams
• Dedication to personal continuous improvement of professional skills

• Time and task management prioritization skills
• Embodies a commitment to:
  • Passion: a commitment to being present in the moment to create excitement and allow individuals to utilize their passion in daily functions. Help individuals connect their daily responsibilities with Diversus Healths larger mission
    • Humility: Level setting with all parties and advocates for all voices within Diversus Health
    • Corporate Citizenship: continued commitment to behave ethically and contribute to economic development while improving the quality of life of our workforce and their families, as well as of the local community and society at large.
    • Value in diversity: ability to recognize the value in differing perspectives, culture, etc., and leveraging those diverse components to develop experiences aligned with our internal and external communities
  • Innovation: thinking differently than the status quo to explore opportunities that provide a competitive advantage.
    • FUN: Contribute to, and be part of, an environment where individuals feel joy, comfort and connected to the organizations larger initiatives, while simultaneously experiencing a sense of cultural acceptance and belonging
    • Integration: cross functional implementation of theory, principles, and best practices from across the behavioral health industry in order to improve execution of strategies and deliver high quality experiences
  • Excellence: unwavering commitment to work that reflects the standard our colleagues and persons expect and deserve.
    • Transparency: communication, steward of resources, and the mistakes one makes (Fail/Fail Fast/Fail Fast Forward), while giving credit where it is due.
    • Safety: speaks to interconnectedness of all facets (departments and personnel) of the organization

Diversus Health does not discriminate against applicants or employees on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.