COO of Spaulding Rehabilitation Network

Spaulding Rehabilitation Network

A member of Mass General Brigham, The Spaulding Rehabilitation Network is one of the top systems providing rehabilitation care in the United States. The network’s flagship Spaulding Rehabilitation Hospital is a 132-bed hospital located in Boston, Massachusetts. Founded in 1971, Spaulding Rehabilitation Hospital is rated the #2 rehabilitation hospital in the nation by the U.S. New & World Report. Spaulding is the official teaching hospital for Harvard Medical School's Department of Physical Medicine and Rehabilitation, which was recently honored as the nation’s top residency program by Doximity Residency Navigator.

Spaulding Rehabilitation Network also includes a second acute care facility, Spaulding Rehabilitation Hospital Cape Cod; a long-term acute care hospital, Spaulding Hospital for Continuing Medical Care Cambridge; a skilled nursing facility, Spaulding Nursing and Therapy Center Brighton; and 25 outpatient sites throughout Eastern Massachusetts.

Nature Index ranks Spaulding Rehabilitation Hospital as the top research rehabilitation hospital in the United States. Spaulding’s investigators currently lead more than 100 active research studies and publish over 200 articles a year in leading scientific journals. The National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR) awarded Spaulding the prestigious Model System designation in Spinal Cord Injury, Traumatic Brain Injury, and Burn Injury, making it the only hospital in the nation to have received all three distinctions simultaneously.

The Opportunity

Massachusetts General Brigham (MGB) seeks a senior-level executive to serve as the COO of SRN. Reporting to the President of Spaulding Rehabilitation Network (SRN), the COO will serve as the executive responsible for operations of all inpatient, outpatient, and post-acute services across SRN.

The COO of SRN is responsible for:

• Outpatient, inpatient, and post-acute operations, across SRN;
• Health information management;
• Joint Commission accreditation;
• Emergency preparedness;
• Laboratory services;
• Radiology and imaging services;
• Facilities management;
• Housekeeping and environmental services;
• Food & nutrition services;
• Materials management;
• Security services; and
• Non-clinical risk management.

In addition to administering a wide range of clinical services, the COO will lead and manage all business and support services. Specifically, the COO maintains responsibility for:

• Operational integration;
• Information services and technology;
• Active asset management;
• Patient access;
• International/destination services.

The individual in this role will be crucial to advancing MGB’s clinical innovation, performance excellence, and value-based care agendas.

The COO will serve as a catalyst for hard-wiring MGB’s values in a manner that advances a culture of collegiality, collaboration, and service excellence across the enterprise. The COO will lead SRN operational efforts to ensure excellent coordination and communication among the hospitals and many clinicians who practice and support the care environment.

The successful candidate will be an executive with a proven track-record in a complex and high performing academic medical center or health system. They will be regarded as an engine for change and champion for service excellence, clinical excellence, patient safety, and patient experience. The ideal candidate is an enterprising, visible, transparent, and decisive leader and communicator who can foster relationships and collaborations by empowering staff and promoting trusted partnerships.

Principle Duties & Responsibilities

• Responsible for Inpatient, Outpatient and Post-Acute SRN Operations, Lab Services, and Radiology, including interdisciplinary initiatives with nursing, clinical support services, and clinical faculty, to ensure safe, efficient and effective delivery of services.
• In collaboration with interdisciplinary hospital, nursing and physician leaders, directs the development and implementation of process improvement initiatives aimed at improving patient safety and compliance across the continuum of care. Assures compliance with TJC, OSHA, DPH and state and federal regulations. Partners with Compliance for audits as needed and/or directed.
• Maintains an in-depth knowledge of the changing health care environment and assesses the market’s need for clinical services. Monitors and evaluates the adequacy of the existing services and ensures the development of programs and services to respond to the market. Develops, supports, and manages programmatic initiatives for care improvement and cost reduction.
• Creates and maintains relevant metrics and dashboards to display metrics in a meaningful and accessible fashion for varying stakeholders.
• Recruits, retains, develops, and provides managerial and administrative oversight of all staff within the responsible areas. Creates a working environment that supports the ongoing professional growth and development of all staff, high morale, and optimal job satisfaction.
• Facilitates resolution of conflicts and issues that emerge between key stakeholder groups.
• Provides leadership in the implementation of regular staff meetings, in-service training, and continuing education activities for all areas of responsibility.

Leadership

• Collaborates with leadership at other hospitals on issues related to clinical operations and service delivery.
• Ensures healthy and collaborative relationships among the faculty, nurses and staff.
• In partnership with nursing and operational leadership at each site, oversees and ensures the provision of collaborative, safe and high-quality care and the timely and efficient use of the assets across MGB.
• Establishes long range goals and ensures the implementation of strategic business plans that are aligned with the vision, strategic plans, and goals of the system.

Future Vision

• This position will have a critical role in planning and designing for the future enterprise vision of physical medicine and rehabilitation.

Education and Certifications

• MBA, MHA, MPH, or equivalent degree required.

Knowledge and Work Experience

• 15+ years administrative/management experience required, preferably in an academic medical center or health system.
• Supervisory experience required.

Leadership Skills and Competencies

• Outstanding interpersonal skills and ability to handle sensitive human resources issues, especially including conflict resolution among and between administrative/clinical leaders, clinical faculty, and other staff.
• Outstanding organizational skills are necessary to manage many competing timetables and responsibilities. Ability to delegate and effectively supervise and plan for the timely and successful completion of short- and long-term objectives.
• Excellent verbal and written communication skills to communicate effectively with a large and diverse constituency, including senior hospital and physician leaders, departmental and division faculty and support staff, collaborating institution officials, representatives, and vendors.
• Requires the ability to work independently and to accept responsibility for complex and sensitive decision-making as it relates to the overall conduct of the division.
• High degree of analytic ability to manage the financial and human resources aspects of the position.
• Excellent negotiation skills in complex and often sensitive multi-institutional negotiations for agreements and contracts for clinical services and other business relationships.
• Interpersonal relationship skills needed to manage and motivate others; work with many hospital-wide leaders, administrators, and physicians in a positive and collegial fashion.
• Ability to work independently and accurately and concisely disseminate information in both written and verbal formats.

Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.