Coordinator, Language Access Job at Mary Washington Healthcare
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Job Summary:
The Language Access Coordinator (LAC) is responsible for the overall operation of interpreter services for Mary Washington Healthcare (MWHC) and ensures that the health system complies with all regulatory requirements relative to the provision of interpreting services. The Language Access Coordinator is responsible for facilitating appropriate cultural and language resources for all customers, including, but not limited to, patients, surrogates, caregivers, and Associates.
Essential Functions and Responsibilities:
- Develops, implements, and evaluates all language access and interpretation services at MWHC.
- Maintains an established list of foreign language and American Sign Language (ASL) contract interpreters. Partners with Leadership and/or MWHC outreach personnel to augment provider list as needed.
- Coordinates the Associate Interpreter program, including the administration of Associate incentive pay, scheduling, and training.
- Monitors and routes requests for interpreter services received through the electronic medical record (EMR) system to appropriate interpretation providers.
- Maintains the interpreter schedules for all MWHC entities to include all outpatient services. Schedules Interpreters for requesting MWHC internal customers.
- Educates MWHC personnel regarding the appropriate use of all modalities of language access services to include face-to-face, telephone and video remote interpretation (VRI) language access services to assure compliance with the Civil Rights Acts and the Americans with Disabilities Act.
- Works with appropriate MWHC Departments to meet the standards for the Joint Commission and other regulatory agencies related to interpretation services
- Tracks interpreter utilization and performance data to identify utilization trends and process improvement opportunities.
- Evaluates and records interpreter providers’ performance and availability.
- Assists leadership to create and/or modify MWHC Language Access policies, procedures, and education programs.
- Communicates program and/or process changes to Language Access providers, leadership, and staff as needed.
- Other duties as assigned.
Qualifications:
- Bachelor’s Degree or at least 4 years of Language Access related experience required.
- Must be able to prioritize tasks and work effectively in a multi-project environment.
- Demonstrated proficiency in Microsoft Word, Excel, and PowerPoint, required.
- Commission of Healthcare Interpreter Certification (CCHI), preferred.
- Experience in healthcare, education, or related field preferred.
- Experience working with culturally diverse populations and/or including fluency in a second language, preferred.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
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