This position may be eligible for Hybrid Work, working remotely for up to two days per week after the initial 90 days of employment.

Salary Range: $43,001/year or higher, commensurate with experience and/or education

JOB SUMMARY

The Coordinator, Veterans Services provides customer service to members of various branches of the military, Veterans and military affiliated students, trouble shoots problems with registration, eligibility requirements and payment of benefits. The Coordinator is responsible for recruiting and advising prospective Veteran Students.

DUTIES

• Processes veteran affairs certifications and maintains application forms and files
• Maintains accurate student records and regularly audits the records to ensure compliance with Veterans Administration guidelines
• Assists Veterans Administration auditors with annual compliance assistance visits
• Troubleshoots problems with student accounts, registration holds, excess course fees, grades, and academic standing
• Serves as an advocate for Veteran students
• Maintains Veteran's publications, email communications, and website information
• Assists with maintaining and updating all social media outlets regarding federal educational benefits, and other publications relating to the University and other partnerships

MARGINAL DUTIES

• Develops relationships with external veteran organizations and internal departments
• Attends internal/external functions to promote and increase Veterans enrollment
• Provides assistance with planning and delivering activities and programming to engage Veterans Students
• Provides programming during orientations and campus visits to educate visitors about the functions of Veterans Services
• Maintains education and training (yearly) to remain current with Veterans Administration policies and regulations
• Assists in guiding the Student Veterans Organization within the community
• Performs all other duties assigned

SUPERVISORY RESPONSIBILITIES

Direct Reports: None

Delegation of Work: N/A

Supervision Given: N/A

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position
• Knowledge of all Veterans Administration's educational benefits to provide guidance and education to students and other key stakeholders

Skills:

• Candidates must have strong analytical and problem-solving skills, as well as excellent interpersonal and communication skills, verbal and written
• Student advising, strong problem-solving skills, excellent interpersonal skills communication skills, verbal and written

Abilities:

• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

WORK LOCATION AND PHYSICAL DEMANDS

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
• Position is physically comfortable; the individual has discretion about sitting, walking, and standing
• Work environment involves minimal exposure to physical risks

EEO/AA

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of two (2) years of job-related experience

License/Certification:

• None Required

Preferred Qualifications

• Knowledge of specific program is an asset
• Knowledge of PeopleSoft System is an asset