Corporate Communications Associate II Job at TD Bank
TD Description
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.
Department Overview
Building a World-Class, Diverse and Inclusive Technology Team at TD
We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open.
Job Description
Experienced working professional role providing communications services, advisory and/or program support
Requires experienced, conceptual and practical knowledge within respective area and knowledge of broader related areas
Accountable for own work and sometimes others; acts as an escalation point or knowledge resource for others in their own area
Leads projects or work streams within broader projects with moderate risk and may be accountable for ongoing activities, processes and functional programs
Works within broad guidelines/policies and independently performs tasks from end to end
Solves moderately complex problems by taking a new perspective on existing solutions
Exercises judgment based on the analysis of multiple sources of information
Conveys business context when providing guidance within field of specialty to internal or external stakeholders
Performs work under minimal management guidance and supervision
Identifies and leads problem resolution
Job Requirements
Education & Experience:
Undergraduate degree or relevant professional certifications, designations, or equivalent required
3+ years relevant experience
Solid knowledge of multiple communications disciplines, media channels, internal/external audiences, public relations, consulting principles, lines of businesses supported, banking industry, and customers supported
Knowledge of current and emerging competitor and market trends
Knowledge of risk management environment, standards and regulations
Knowledge of project/program support, planning and implementation
Ability to exercise sound judgement in making decisions
Ability to communicate effectively in both oral and written form
Ability to work collaboratively and build relationships
Skilled in using analytical software tools, data analysis methods and reporting techniques
Skilled in using computer applications including MS Office
Ability to analyze, organize and prioritize work while meeting multiple deadlines
Ability to work successfully as a member of a team and independently
Ability to handle confidential information with discretion
Qualifications
Provides support to functional Managers and respective business partners by executing project plans to enable communication strategies
May manage daily media reviews/analysis and news release process
Where applicable, filters media inquiries, researches issues and manages news release schedules and approvals
Supports, and for less complex projects may lead, the creation of plans/solutions, adding ideas from research and other team members/subject matter experts and ensuring that client issues, concerns and priorities are identified
Works with assigned business partners and/or third party suppliers to coordinate changes and approvals for content and design
Successfully implements project tasks and key deliverables under the direction of the Manager
Filters and researches internal/external communication/employee inquiries and supports day-to-day communications for review and approval by key business partners
May manage on-going relationships with outside agencies, third party service providers and external representatives to research or obtain information
Participates in evaluating the effectiveness of projects/plans/programs/initiatives after implementation; assists in compiling and analyzing feedback from various internal areas and outside vendors, develops recommendations as appropriate and incorporates changes into future plans
May maintain appropriate project records, databases and information; reports to management and others on project status and updates
Understands the functions, intricacies and requirements of the respective product(s) or business line(s) supported
Supports or manages the integrated implementation of work activities/policies/processes/procedures /changes across multiple functional areas
May drive leading-edge use of visual media: video, photography, interactive digital features and infographics, to tell TD's stories in compelling, engaging and immediate ways
Shareholder Accountabilities:
Prioritizes and manages own workload to meet service level requirements for service and productivity
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
Knowledgeable of practices and procedures within own area of responsibility and keeps abreast of emerging trends for own functional area
Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary
Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
Conducts reporting and/or meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices
Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exist
Acquires and applies expertise in the discipline, provides guidance, assistance and direction to others
Identifies, recommends and effectively executes standard practices applicable to the discipline
Adheres to internal policies/procedures and applicable regulatory guidelines
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
May lead work streams by acting as a project lead/subject matter expert for small scale projects/initiatives in accordance with project management methodologies
Employee/Team Accountabilities:
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
Supports the team by continuously enhancing knowledge/ex
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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