Position Title: Low Demand Overnight Counselor

Department: Human Services Department

Supervisor: Low Threshold Program Manager

Exemption: Non-Exempt

Schedule: Friday-Sunday, 9pm-7am

Updated: May 2023

Job Summary:

The Low Demand Program is a program funded by the US Department of Veterans Affairs Grant and Per Diem (GPD) Program. It is a twenty bed, 24/7 low threshold program for Veterans experiencing homelessness, diagnosed with mental health and/or substance use disorders, who may not be ready to engage in behavioral health treatment.

This position will work closely with Low Demand Team, Operations Team, and other NECHV program staff and VA GPD Program Liaison to ensure highest quality of Trauma Informed and Harm Reduction services to meet Veterans needs and goals, and assure programmatic safety. This position is considered essential staff and may require working during holidays and/or inclement weather. This 30 hour per week overnight position is required to stay awake during their shift.

Responsibilities:

• In collaboration with other program staff and VA Coordinator, work within the low threshold model of service and care, in a twenty bed, 24/7 program.
• Work to maintain safety within the Low Demand Program, manage crisis situations and intervene with caseload and Center residents when needed and alerted. Work collaboratively with Operation Staff. Respond and follow up with event reports.
• Work with Harm Reduction, Motivational Interviewing, Trauma Informed and Person Centered models of care with all program participants
• Communicate and document relevant information about the shift.
• Maintain positive working relationships with NECHV staff, especially Operations Staff.
• Become familiar with referrals and resources to ensure that participants immediate needs are met.
• Work collaboratively with other NECHV programs, departments, and the Veterans Administration, maintaining positive relationships.
• Must abide by the professional guidelines set by the Human Services Department.
• Attend meetings/trainings as required.
• Perform other duties as needed and as assigned.
• Provide oversight of both Low Threshold programs as needed or in cases where one program may not have coverage.

Qualifications:

• Associates Degree Required; Bachelors Degree Preferred
• Three to five years experience working with substance abuse, mental illness, and with a diverse population.
• Veteran status a plus.
• LADC or CADC preferred.
• Must have knowledge, experience and skills working with Motivational Interviewing, Harm Reduction, Trauma Informed and Person Centered models of service.
• Must have knowledge, experience and skills in crisis intervention and de-escalation of potential situations.
• Must have strong communication and interpersonal skills.
• Must be able to maintain personal and professional boundaries with colleagues and participants.

Essential Functions of the Job:

• Must be able to work within the low threshold model of care and maintain a positive working relationships with Low Demand and other Center staff, VA staff, and other community agencies such as Emergency Services and Police Dept.
• Must be able to remain awake during all shifts.
• Strong written and oral communication skills.
• Ability to work respectfully with a challenging and diverse population.
• Ability to gather and report data for reporting and maintain participant files and records according to standards set for the program.

The New England Center and Home for Veterans requires all employees to be fully vaccinated against COVID, unless a formal request for exemption has been submitted and approved.