Today, Replacement Parts, Inc. and Crow Burlingame is made up of a corporate staff and several different companies, including Parts Warehouse Inc. (PWI). We employ around 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint and heavy-duty parts business. In 2019, our company celebrated 100 years of serving our communities as a privately held business with most of our employees spending the majority of their working lives as part of the "Bumper to Bumper Auto Parts" family.

The Credit Clerk accurately and efficiently processes customer payments and requests for Replacement Parts, Inc., corporate office of Bumper to Bumper Auto Parts. They work closely with customers to help reconcile accounts receivables and resolve any issues. This is an entry level position in our Credit Department and will not have any direct accounting duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide exceptional customer service.
  • This includes, but is not limited to: assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction.
• Handle inbound/outbound phone and email correspondence
• Contact customers regarding open aging invoices.
• Receive and process documents including Applications and Resale Tax Certificates
• Participate in/or handle special projects as assigned
• Mail out monthly statements
• Process and balance payments using Journal entries
• All other job duties as required or assigned

Our Benefits (all benefits are based on eligibility and subject to change)

• 401(k) employer matching
• Company Paid Vacation, Holidays, and Sick Days
• Medical, Dental, and Vision
• Company Paid Basic Life Insurance & Long Term Disability
• Short Term Disability
• Flexible Spending Accounts
• Additional Supplemental Life Insurance
• Employee Assistance Program
• Employee Purchase Discounts
• Scholarship Program
• Earning Incentives and Bonuses

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; responds to requests for service and assistance.

Communications - Exhibits good listening and comprehension.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration.

Managing Customer Focus - Promotes customer focus.

Oral Communication - Speaks clearly and persuasively in positive or negative situations.

Conflict Resolution - Uses negotiation skills to resolve conflicts.

Consultative Selling - Builds rapport and establishes trust; presents solutions that meet customer objectives.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or equivalent, at least 1 year of relevant job experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply logical understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have basic computer knowledge, knowledge of the Microsoft Office suite of products specific to Excel/Outlook and 10 key typing experience.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Employment at Replacement Parts, Inc. is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Replacement Parts, Inc. is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)