Billows Electric Supply is one of the region’s largest suppliers of electrical equipment (lighting, distribution, generators, and supplies), with 19 locations serving NJ, PA, & DE. We supply both the residential and commercial construction markets, as well as industrial, healthcare, educational, gaming, and governmental markets. We field a team of sales, warehouse, drivers, accounting, marketing, purchasing, inventory control, and IT associates, that together, provide our customers with a high level of quality and consistent service.

Credit Collector - Analyst

Reports to: Credit Manager

Remote: Not a Remote Position

Non-Exempt

This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.

This position, which reports to the Credit Manager, is responsible for the collection efforts of an assigned portfolio of accounts and for making sound credit decisions for those accounts that will maximize sales while keeping past due customers to a minimum. The position must provide superior customer service, timely resolution to account issues and communicate accurate and timely information to the Credit Manager and Upper Management for the assigned portfolio.

Responsibilities and Duties

An individual must be able to learn and utilize the technology made available to their position as to ensure quality communication and efficient workflows for the organization.

• Coordinate and support the execution of the A/R and Collection process
• Daily engagement of key accounts
• Daily review of account portfolio for delinquencies
• Contact past due customers regarding delinquencies
• Proactive identification of account issues and prompt resolution of issues
• Refer delinquent accounts to Upper Management as needed
• Use various negotiation and resolution techniques to achieve results
• Evaluate customer’s financial circumstances and arrange an appropriate payment agreement
• Be firm but fair when dealing with customers
• Always remain professional when dealing with customers
• Apply accurate and timely notes on customers
• Assist in the resolution of customer disputes
• Enlist and maintain effective and cooperative working relationships with sales

Qualifications and Skills

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

• In depth knowledge of A/R, billing, and collection process
• Excellent negotiation skills
• Strong attention to detail
• Excellent written and verbal skills
• Ability to prioritize and manage multiple responsibilities
• Knowledge of the use of liens, bonds, and claims as secondary protection in the credit process – a plus
• Experience in Business-to-Business collections preferably in the Construction Industry
• Minimum - High School Diploma

Physical Activities

• Visually reads and verifies information
• Works on PC and keyboard for most of the day
• Sit for extended periods of time.
• Reaches overhead and below the knees, including bending, twisting, pulling, and stooping
• Enter and locate information on a computer or system communication device

Work Environment

You will be working in a collaborative workspace in the Finance Department, which is centrally located in our corporate office, in Delran, NJ. We wear business casual/casual work attire when appropriate.

Compensation & Benefits:

• Comprehensive Medical Benefits (Employee 100% covered)
• Dental Plan (Employee 100% covered)
• Eye Glass Allowance
• 401k With Company Match & Profit Sharing
• Paid Sick & Vacation Time
• Opportunities for growth and career advancement

Billows Electric Company is an Equal Employment Opportunity-Affirmative Action Employer. All decisions about hiring, transfers, and promotions will be made regardless of gender, age, race, or any other protected classification.