About Us

For over 35 years, Culver's guests have been treated to cooked-to-order food made with farm-fresh ingredients and served with a smile. The restaurants' nationally recognized customer service is based on small-town, Midwestern values, genuine friendliness, and an unwavering commitment to quality. Signature items include the award-winning ButterBurger, made from fresh, never frozen beef, and Fresh Frozen Custard. For more information, visit www.culvers.com.

About the Position

We are seeking dynamic full-time team members to provide friendly, energetic guest service while taking orders, making appropriate suggestions, processing payments, and serving food in our dining room or curb-side. Our team members follow strict food safety practices, attend to dining room and public area cleanliness, and help with other duties as needed to ensure guest satisfaction and efficient operations.

In our restaurants, team members and teamwork are everything. When you join the True-Blue Crew™, you’ll become involved in a supportive, fast-paced environment while having the opportunity to grow and develop personally and professionally. Work hard for us, and we will work just as hard for you. That’s the Culver’s way.

About the Ideal Candidate

• Friendly, open demeanor with an outgoing personality
• Enjoys helping people and delivering a superb guest experience.
• Likes to work in a fast-paced, food-service environment and has great communication skills

Benefits Available for Full-Time Employees (waiting period may apply)

• Competitive Pay
• Flexible scheduling
• Vacation accrual
• Company mentoring program offers opportunity for advancement

JOB SUMMARY

ESSENTIAL FUNCTIONS

• Consistently provides excellent guest service and hospitality.
• Demonstrates proper personal hygiene and food safety practices consistently.
• Maintains a neat, well-groomed uniformed appearance.
• Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.
• Assists guests with product knowledge and promotional information upon request accurately.
• Follows company safety standards at all times and looks out for the safety of other team members and guests.
• Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.
• Handles guest comments promptly and courteously.
• Performs primary position responsibilities timely and accurately.
• Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.
• Performs back-up support accurately and timely after secondary responsibilities are accomplished.
• Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.
• Answers the telephone courteously and professionally, within three rings.
• Prepares quality products while maintaining: portion control and presentation within service goal times.
• Attends all team member meetings.

QUALIFICATIONS

• Flexible schedule
• Reading and writing skills required
• Communicates with guests, team and management
• Maintains a sense of urgency
• Demonstrates trained food safety knowledge

PHYSICAL ABILITIES

• Stand Constantly
• Walk Constantly
• Sit Occasionally
• Handling Constantly
• Lift / carry 10 lbs or less Constantly
• Lift / carry 11-20 lbs Constantly
• Lift / carry 21-50 lbs Frequently
• Lift / carry 51-100 lbs Occasionally

TEAM MEMBER PERFORMANCE SUCCESS FACTORS

• COMMUNICATION: Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.
• CHANGE MANAGEMENT: Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.
• DECISION MAKING & PROBLEM SOLVING: Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.
• INNOVATION &CREATIVITY: Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.
• PLANNING: Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.
• COOPERATION: Supports fellow team members and is cooperative in providing excellent guest service.
• QUALITY OF WORK: Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.
• ACCOUNTABILITY: Delivers results on time and at the quality level promised. Is punctual and ready to bgin work assignments. Delivers quality work product using resources and time allocated.