CRG Collections Resolution Specialist Job at First Citizens Bank
Overview:
We are offering a $500 sign on bonus for Resolution Specialist new hires!
This is a hybrid opportunity. After initial training in the office, candidates have the opportunity to work in the office and remote.
We are hiring multiple Credit Resolution Group (CRG) Collections Resolution Specialists!
We are offering a $500 sign on bonus for Resolution Specialist new hires!
This is a hybrid opportunity. After initial training in the office, candidates have the opportunity to work in the office and remote.
- Responsible for the collection of past due payments on various retail or consumer account types, by phone, while upholding First Citizens Bank's high standards for the customer experience.
- Probe with fact finding questions to ensure a complete understanding of customers reason for delinquency and work with the customer to establish payment arrangements or prescribe other treatments with the goal of bringing the account current.
- This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts and make sound decisions in order to mitigate risk to the bank.
- Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients.
- Client Service - Establishes a rapport with clients throughout work activities. Delivers the best client experience while maintaining high standards of professionalism and call quality.
- Operational Support - Documents accounts, utilizes the correct system coding, and submits account maintenance with accuracy.
- Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times
Basic Qualifications:
High school diploma or GED with 2 years collections, customer service, or financial services experience
Other Preferred Qualifications:
High school diploma or GED with 2 years collections, customer service, or financial services experience
Other Preferred Qualifications:
- Bachelor's degree.
- Bilingual (Spanish) is a plus
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