CSR / Dispatcher Job at Stearns Companies LLC
Job Summary:
Answer customer calls and record correctly so that the correct workers and equipment are dispatched.
Essential Job Functions:
Must work safely
Must provide great customer service
Must have good attendance
Must work as a team
Promptly answer incoming calls from customers in need of services
Accurately track all calls from initiation through completion
Coordinate service and schedules
Monitor personnel and/or equipment
Answer multiple phone lines
Prioritize calls in order to schedule and dispatch workers and appropriate service units
Determine the response needed for all dispatching situations
Record, coordinate and maintain records of all calls and dispatches
Communicate effectively with drivers to ensure correct location and status
Handle customer complaints and concerns, notifying management of issues beyond their scope of authority
Manage impound yard
Work w/sheriff /attorney to get affidavits on abandoned cars
Contact shippers for loads for OTR driver and follow-up w/payments
Update AAA dispatch regularly (at least 2 times per call)
Verify after hours sheets for payroll
Call customers that have overdue payments
Expected to follow company policies as outlined in the company?s Employee Handbook
Perform other related tasks as requested by supervisor
Maintain acceptable attendance standards, including being on time
Participates in training and development of dispatchers
Perform other duties as assigned by management.
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