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CSR / Dispatcher Job at Stearns Companies LLC

Stearns Companies LLC Findlay, OH 45840

Job Summary:


Answer customer calls and record correctly so that the correct workers and equipment are dispatched.


Essential Job Functions:


  • Must work safely

  • Must provide great customer service

  • Must have good attendance

  • Must work as a team

  • Promptly answer incoming calls from customers in need of services

  • Accurately track all calls from initiation through completion

  • Coordinate service and schedules

  • Monitor personnel and/or equipment

  • Answer multiple phone lines

  • Prioritize calls in order to schedule and dispatch workers and appropriate service units

  • Determine the response needed for all dispatching situations

  • Record, coordinate and maintain records of all calls and dispatches

  • Communicate effectively with drivers to ensure correct location and status

  • Handle customer complaints and concerns, notifying management of issues beyond their scope of authority

  • Manage impound yard

  • Work w/sheriff /attorney to get affidavits on abandoned cars

  • Contact shippers for loads for OTR driver and follow-up w/payments

  • Update AAA dispatch regularly (at least 2 times per call)

  • Verify after hours sheets for payroll

  • Call customers that have overdue payments

  • Expected to follow company policies as outlined in the company?s Employee Handbook

  • Perform other related tasks as requested by supervisor

  • Maintain acceptable attendance standards, including being on time

  • Participates in training and development of dispatchers

  • Perform other duties as assigned by management.




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