Kaplan Early Learning Company is growing and seeks to hire a Customer Account Support Representative.

For more than 50 years, Kaplan Early Learning Company has been a champion for play. From our research-based curricula to enriching classroom environments and innovative technology solutions, Kaplan's products and services inspire a lifelong love of learning in children and educators. We are architects of learning good and defenders of the imagination. We live for inseparable bonds and open minds. We encourage the eager and inspire the inspirers. We transform lives through play.

Don't come to work; come to play! Family-oriented and mission-driven, Kaplan is proud that our work champions play every day, and we are looking for team members who take learning and play as seriously as we do. Accountability, equity, advocacy, and integrity are the heart of what we do at Kaplan, and together we can improve the outcomes of all children. To learn more about our culture and to join our team, visit us at https://www.kaplanco.com/about/

About the Position:

Our Customer Account Support Representatives contribute to the overall success of the company and supports business operations by servicing accounts to ensure customer satisfaction and retention.

Work Schedule: 10:00am - 7:00pm Monday - Friday

Position Responsibilities Include:

• Respond to customer inquiries regarding service, account and product/shipment issues.
• Analyze solutions and take appropriate action to ensure resolution, documentation and customer satisfaction.
• Coordinate activities with internal departments, vendor/carriers, etc. and communicate information and ensure resolution.
• Assist customer with product selection, requests for pricing, account information and order placement.
• Enter orders into system.
• Edit orders and review for special instructions.
• Contact customers regarding backorders, availability, sizes, colors, NLA substitutions, etc.
• Process and prepare returns and RMA's.
• Assist customers with account receivables, statements and invoicing.

Position Requirements Include:

• Minimum high school diploma, or equivalent.
• Minimum 1 year customer service experience preferred.
• Associate's Degree, if no experience in customer service.
• Professional interpersonal skills, excellent follow-up and oral/written communication skills.
• Exhibit initiative and have the ability to handle multiple priorities with a focus on detail and customer satisfaction.
• Must be able to prioritize, resolve problems and make decisions within guidelines.
• Accounts Receivables a plus, but not required.
• Good math skills, including calculation of percentages, discounts and taxes.
• PC literate with proficiency in basic Excel/Word and good date entry & 10-key skills required. Peoplesoft experience a plus but not a requirement.
• Must have ability to work independently and in a team, and be flexible to business demands.

Vaccination status not required.

Benefits Include:

• Paid Time Off
• Paid maternity / paternity leave supplemental program
• Medical, Dental, Vision Insurance
• Matching 401(k) Plan plus a suite of financial educational services to include consultations with licensed representatives
• Short-term disability and long-term disability income replacement programs
• Aflac Insurance
• Pet Insurance
• Educational Tuition Assistance
• Child Care Discounts
• Kaplan Store Discount
• Verizon & AT&T Discount
• YMCA Discount
• LifeMart Discounts Shopping Website
• Employee Referral Bonus

The health and well-being of our staff members is our priority. We continue to follow the Center for Disease Control (CDC) guidelines and we are taking every step necessary to provide a safe and clean environment.

Kaplan Early Learning Company is an Equal Opportunity Employer. We embrace differences, welcome diversity and value a culture of respect.