Potter League for Animals

Animal Care Center

JOB TITLE: Customer Care Associate

DEPARTMENT: Animal Care Operations

CLASSIFICATION: Full Time, hourly, non-exempt

REPORTS TO: Animal Care Center Manager

SUPERVISES: No direct reports for this position

DATE: January 2023

JOB PURPOSE

Provides assistance to customers visiting the Potter League. Provides support by adoption counseling, facilitating visitation between customers and animals, receiving stray/owned animals and answering incoming phone calls and providing information about the League’s programs and services. Provides quality animal and people care in accordance with the League’s mission, goals and management philosophy.

ACCOUNTABILITIES

· Prepares animals and their paperwork for adoption, surrender or pickup.

· Counsels and screens potential pet adopters and explains organization policies and procedures. Is familiar with and can articulate special qualities of all animals.

· Maintains lost and found records and diligently works to match missing animals.

· Provides accurate information and friendly service on a wide variety of topics. Provides quality customer service and ensures calls are answered promptly, voice mail and email is checked regularly and messages returned appropriately or forwarded in a timely manner.

· Responds to the public in person, over the phone, via email.

· Provides service and guidance as needed to resolve customer concerns.

· Responsible for accurate money transactions, retail sales, crate rentals, some donations.

· Performs a wide variety of computer entry and clerical duties relating to the front desk activity. Maintains a variety of office files, prepares reports.

· Ensures all opening and closing duties are completed in a thorough manner including but not limited to: cleaning of public areas; accurate reconciliation of financial reports, money handling, and deposits; availability of needed supplies and inventory; accurate data entry.

· Maintains accurate record keeping and data input into animal management software.

· Performs miscellaneous activities to include but not limited to general maintenance, cleaning vehicles and equipment, inventory and restocking supplies, errands.

· Follows all safety guidelines to ensure a safe work environment

· Demonstrates initiative and a flexible work schedule while working enthusiastically and cooperatively with all departments.

· Adheres to all Code of Conduct Standards.

· Other duties as requested.

WORKPLACE CULTURE

People from all walks of life and professional backgrounds work in animal care. If you are looking for an inclusive environment where your individuality is encouraged, The Potter League might be the place for you.

EMPLOYMENT DISCLAIMER: This job description is not a contract - management reserves the right to change its contents at any time. This organization complies with the guidelines set forth in the Americans with Disabilities Act of 1990 and does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, age, disability, or status as a disabled veteran or veteran of the Vietnam era. This organization is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekend availability

People with a criminal record are encouraged to apply

Work Location: One location

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