Customer Care Clerk II

Lehigh County Authority is seeking a Customer Care Clerk II to join their Allentown, PA team. The individual in this role will be the front-line support for our customers, both answering questions and accepting payments. This role is perfect for a dynamic, customer service-oriented individual who has strengths in their ability to focus on the details and also multi-task between work assignments. If you’re an experienced customer service professional with cash handling experience this position could be perfect for you!

What you’ll do

Responsibilities include but are not limited to:

• Responsible for processing payments over the phone and walk in payments via payment windows.
• Provide quality and effective customer service with courtesy and understanding to our customers, citizens, and internal departments.
• Answers and directs telephone calls to appropriate employees or other LCA facilities.
• Updates information in LCA’s computer system using Munis and other LCA computer programs.
• Provides standard clerical activities to support the functions and services of LCA, via computer terminal.
• Obtains and records specific information on caller, nature of call (emergency, non-emergency) information using customer inquiry sheets, Munis and other LCA computer programs.
• Works from departmental practices, general and specific instructions, and basic knowledge of services, radio procedures and operations.
• Relays messages and dispatches personnel using telephone and two-way radio.
• Greets visitors to building; determines nature of business and directs the visitor to the appropriate person or Department.
• Schedules appointments for meter shop and checker.
• Works from meter reading reports and service orders.
• Reports problems to higher classification or supervisor.
• Performs related work as may be required.

What you need to thrive in this role

• Education: High School diploma or GED equivalent required or combination of related education and experience.
• Experience: One year experience of cashiering, customer service, and knowledge of clerical methods and procedures.
• Skills: Ability to perform multiple tasks and establish effective working relationships with other employees, supervisors, and the public.
• Ability to speak and write in English and Spanish is required.
• Ability to understand, follow and explain standard practice for emergency/non-emergency procedures and routines and handle stressful situations.

About us
Established in 1966, Lehigh County Authority (LCA) is a non-profit, municipal authority focused on providing high-quality, affordable water and sewer services to our customers. We operate in a cost-effective and efficient manner that results in affordable rates for public services such as the water and sewer services LCA provides.

LCA works directly with ratepayers (water and sewer customers) to meet their needs and to develop partnerships and cooperative programs with neighboring municipal water and sewer systems. LCA's water rates are among the lowest in the Lehigh Valley, and our regional approach allows us to act quickly and to provide enhanced services where and when needed. LCA is an exciting and busy place to work, and our employees are the key to ensuring that our public services are valuable, affordable and of the high quality our customers expect.

What we offer you
LCA offers competitive pay and robust benefits including:

• Paid Health, dental and vision coverage – covers employee and eligible dependents with no employee contributions
• Generous paid vacation, sick leave, personal days, and holidays.
• Company provided life & AD&D insurance.
• Flex Spending Plan and other voluntary coverage
• Eligibility for two retirement plans - Pennsylvania Municipal Defined Benefit Retirement Plan and 457(Empower).

I’m interested, how do I get started?

Apply to: https://app.jobvite.com/j?aj=oVRYlfwP&s=Indeed

Our hiring management partner is myHR Partner. myHR Partner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization.

We realize that it takes time and effort to go through our application process and we thank you for considering applying for this position.

Lehigh County Authority is an Equal Opportunity Employer. Lehigh County Authority does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, Veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Thank you for considering us as a potential employer!

EOE, M/F/D/V.

Job Type: Full-time

Pay: $18.93 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• What is your desired compensation for this role?
• Are you able to read, write, and speak in both English and Spanish?

Experience:

• Cashiering: 1 year (Required)

Work Location: One location

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