Customer Care Representative Job at Oak Lawn Toyota
Customer Contact Representative
Oak Lawn Toyota is a large, family-owned and operated dealership in Oak Lawn, IL. You will work in a great team environment at a customer-centric Toyota dealership where your primary responsibility is handling inbound inquiries originating from all advertising sources.
QUALIFICATIONS
- Strong written communication, phone and text skills
- Experience in a team environment is a plus
- Call center or BDC experience a plus
- This position requires a high activity level to develop the necessary knowledge and relationships that will be important to the success of this role as an appointment-setting team member
- Ability to manage a detailed reporting regimen
- Professional and polished telephone skills
- Unlimited self-motivation and confidence
- Internal drive to meet goals and objectives while working independently.
- Ability to establish priorities to achieve pre-defined tasks and objectives.
- Team player, collaborative personality
The ideal candidate will be called upon to manage vehicle Internet inquiries, sales calls, live chat, texts, and more, as well as handling outbound communication (email, phone, text, etc.) NO COLD CALLING is involved. If, not WE WILL TRAIN YOU!
COMPENSATION
Full-time position includes hourly pay, plus significant monthly flat rate bonuses based upon appointments that show and buy.
We are looking for LEADERS who can handle the authority we give them to make a difference in the lives of our customers and continue to make our dealership a great place to visit. We want our Customer Contact department to be viewed as a team that enriches the online experience of our shoppers. The number one responsibility for EVERYONE at Oak Lawn Toyota is developing long-lasting relationships with our customers.
*EOE opportunity employers
Drug Free Workplace.
Job Type: Full-time
Pay: $30,000.00 - $55,000.00 per year
Benefits:
- Health insurance
- Paid time off
Experience level:
- No experience needed
- Under 1 year
Shift:
- Evening shift
- Morning shift
- Rotating shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- Call center
- In-person
Experience:
- Customer Service: 1 year (Required)
Work Location: In person
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