Customer Care Representative (Driver Support) - REMOTE Job at Element Fleet Management
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Customer Care Representative to join the Element Driver Support team. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, you will play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are You:
- Dedicated to providing world-class customer service in an incoming call center environment?
- Able to work independently in a fast-paced and exciting team setting?
As the Customer Care Representative, you provide exceptional customer support (via singular channel of communication) to clients and drivers who communicate with the contact center through either phone, email, or the service portal.
This position works Monday - Friday, full-time (40 hours/week), with full benefits. The hours of this team are 8:00 am - 8:00 pm ET. We provide all computer equipment needed to perform your job from home.
A Day in the Life
- Provide service to customers via telephone and/or electronically
- Utilize customer policies to resolve client and driver inquiries while navigating through multiple applications
- Assess caller’s needs, clarify information, research any issue, and provide solutions and /or alternatives
- Handle calls in an efficient manner, minimizing driver/client time to resolve issues
- Strive for first call resolution
- Exhibit applicable empathy during each call ensuring a superior customer experience
- Meet personal/team qualitative and quantitative targets
- Work effectively in a team environment
Requirements
- High school diploma or equivalent required
- 1+ year(s) customer service work experience required, contact center experience preferred
- Excellent customer service and communication skills (verbal and written)
- Strong organizational skills, time management and multitasking skills
- Considers and appropriately incorporates perspectives from others
- Demonstrates proficiency with Microsoft Office Suite including Word, Outlook and Excel
Telecommuting Requirements
- Quiet dedicated work area
- Ability to keep all company sensitive documents secure (if applicable)
- Access to a high-speed internet connection
The hourly rate for this position is $18.00 - $20.00 per hour. Pay is based on several factors including education, work experience, certifications, etc. In addition to your salary, we offer a comprehensive benefits package, incentive, and recognition programs. Our health and wellness benefits serve the needs of our people and their families, with comprehensive benefits programs that are designed to attract and retain the greatest people.
#LI-SJ1
#LI-Remote
What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- Hybrid work environment for most positions
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to
talentacquisition@elementcorp.com
or call (800) 665-9744.
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.