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Customer Care Specialist Job at Blair Tech

Blair Tech Covington, KY

$17 - $19 an hour
COMPANY OVERVIEW
Blair Technology Group (BTG) is an ambitious e-Commerce company. BTG and its brilliant Executive Team have a passion for continued change and innovation. BTG offers an unparalleled level of quality and service to those seeking a low cost computing solution. BTG is a place where driven, talented people are given the ability to flourish and make their presence felt. Join the team by applying for open positions!

BENEFIT PROGRAM

Featured benefits for full-time team members include:
  • Health, dental, and vision insurance
  • Life and disability insurance
  • Critical illness, accident, and hospital indemnity insurance
  • Pet insurance and pet discount program
  • 401(k) plan
  • Paid time off
  • Parental leave
POSITION DESCRIPTION
Blair Tech is seeking a a Customer Care Specialist to join our growing team! This position will be responsible for helping customers by providing product and service information and resolving issues.

JOB DUTIES

  • Handle customer inquiries and complaints in a professional and timely manner.
  • Troubleshoot and resolve product issues and concerns.
  • Provide information about products and services.
  • Develop and maintain a knowledge base of evolving products and services.
  • Work with multiple online marketplace platforms; including Amazon, eBay, Walmart, etc.
  • Meet key performance metrics.
  • Other duties as assigned.
QUALIFICATION REQUIREMENTS

  • Previous experience in customer service or other related field.
  • Strong verbal and written communication skills.
  • Ability to work independently with a high degree of accuracy.
  • Ability to prioritize and multitask.
  • Demonstrated excellence in customer issue resolution.
  • Positive, professional, and friendly demeanor.
  • Prior eCommerce experience is a plus.
  • Prior experience with IT concepts is a plus.
  • Technical support experience is a plus.
SELLING POINTS FOR THIS POSITION

  • Dependable hours, first shift, and pay & benefits, and occasional OT.
  • Your opinions and thoughts will be heard and acted on.
  • A fantastic opportunity to grow and refine your skills.
  • You'll have the ability to go outside of your role. Everything is open. That's what makes it fun.
  • You impact will be highly visible and immediately felt.
  • Work in a casual environment with great people and driven leaders.
  • Family owned, therefore family friendly.
Equal Opportunity Employment
Current HR is recruiting for this position on behalf of Blair Technology Group. Current HR and it's clients provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Current HR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.


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