Customer Care Voice Associate - REMOTE / WORK FROM HOME Job at NTT Data Services
Req ID: 222760
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Customer Care Voice Associate to join our team in Corpus Christi, Texas (US-TX), United States (US).
NTT DATA Services is a top 10 leader in business services outsourcing. We partner with companies in the healthcare and insurance industries to provide front-line customer service to their customers. Our corporate office is in Plano, TX.
This is a WORK FROM HOME position.
Interviews are taking place 12/12 through 12/16
.
NTT DATA Services offers our Customer Care Associates full job training, job stability, career growth opportunities, and comprehensive benefits with optional healthcare coverage available starting on your first day of employment.
***This position is full time / 40 hours per week.
Work hours are variable
; Customer Care Voice Associates are scheduled for
8 hour shifts between the hours of 7:00 AM to 7:00 PM CST, Monday through Friday
. For example, you might work 7AM-4PM, 8AM-5PM, 9AM-6PM, or 10AM-7PM. We cannot guarantee assignment to any particular shift, and shifts are subject to change.
Job Responsibilities include:
- Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
- Ensure customer satisfaction and strive to meet service standards
- Field 75 to 100 calls per day on average
- Communicate effectively and professionally with both internal and external customers to resolve questions and issues
- Develop and maintain a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team
- Collaborate with management or other team members as appropriate to proactively address service issues and concerns
Minimum Qualification Requirements:
- At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts
- At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
- 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
- 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting
- An education level of at least a high school diploma or GED
Additional Information:
- Start date will be January 17, 2023.
- Pay rate for this position is $15.50/hour. Benefits include paid holidays, 2 weeks of vacation per year, and paid sick time. NTT DATA also offers a service anniversary bonus after 12 months of employment.
- All new hires are required to successfully complete a paid 4 week Call Center training class and demonstrate proficiency of the material.
- You must be able to successfully pass a pre-employment background check, drug screen, and educational/employment verification.
- To successfully perform this job from home, you will need to have a dedicated, private, and quiet work area in your home and high speed internet access with an ethernet jack to hardwire your laptop (laptop cannot connect to wifi networks).
- Additionally, you must have a working smart device (such as cell phone or tablet) to attend a video interview, and once hired, you’ll need a smart device to access work systems via a 2-Factor Authentication process.
- NTT DATA Services will provide all other equipment (laptop, headset, etc.) required to perform this job.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Nearest Major Market: Corpus Christi
Job Segment: Cloud, Consulting, Clerical, Telecom, Telecommunications, Technology, Administrative
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