As an Independent Service Organization (ISO) with global operations, we provide a range of customizable infrastructure support services to corporate IT enterprise-level organizations and small to mid-sized companies. Our legacy of success over the past four decades has been driven by our singular mission: to provide world-class infrastructure support services as a strategic services partner to clients across a broad range of industries. Maintech’s continuous investment in building our core competencies ensures that we provide the highest level of service and satisfaction to our clients the world over. Our solid experience, depth of resources and ability to deliver flexible solutions has resulted in a high level of account retention.

Maintech provides computer system and LAN/WAN services to mission critical, multi-vendor, multi-site applications in the Financial, Telecommunications and Research and Development markets. Maintech's broad spectrum of IT design, procurement, project management and maintenance services, includes 24/7 managed network and systems support.

Responsibilities:

• Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
• Maintains inventory and documentation of activity
• Create own service tickets, updates, and closes
• Communicate before and after repair work windows via ticket and email to client
• Does not need to escalates more complex hardware technical issues

Requirements:

• Experience with HPE, DELL, Oracle (SUN), or Lenovo Servers
• Problem solving and self-management skills with attention to detail
• Ability to prioritize tasks and effectively communicate verbally and in writing
• 5+ years’ experience servicing hardware as specified or utilized in customer environment
• Familiarity with ticket-tracking software (ServiceNow is best)

Maintech, Incorporated is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Schedule:

• 10 hour shift
• Weekend availability

Ability to commute/relocate:

• Secaucus, NJ 07094: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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