Customer Experience Advisor Job at Kolter Homes
The Customer Experience Advisor (CEA) is the primary point of contact for the Purchaser during the construction process, They are in effect an advisor and will always act in the best interest of both the Purchaser and Kolter Homes, within the terms of the contract according to Kolter policies and procedures.
- Track upcoming starts on a weekly basis including homes in the permit process and their expected order to start
- Responsible for scheduling and conducting the Pre-Construction Orientation with the Purchaser
- Provides bi-weekly updates to the Purchaser after the Pre-Construction Orientation
- Responsible for scheduling and conducting the Pre-Drywall Orientation with the Purchaser
- Answer ongoing questions and provide updates to Purchaser throughout construction process
- Coordinate with the Contract & Closing Department to maintain proper availability of CEA schedule for NHO/PCO Orientations and Closing
- Conduct the NHO (New Home Orientation) with the Purchaser to document deficiencies, ensure that they fully understand the functionality of the home, and our warranty process
- Conduct the PCO (pre-Closing Orientation) with the Purchaser to document any outstanding items not yet complete prior to closing
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Bradenton, FL: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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