ReVision Energy s Montville, ME location is currently looking for an individual who is excited to be on the front lines of solar s rapid growth as a Customer Experience Manager. This is a full-time, office-based, M-F position.
Annual salary starting at $65,000
ReVision Energy was founded in 2003 by two solar geeks in a garage and has grown to nearly 400 employee-owners spread across our physical locations in Maine, New Hampshire, and Massachusetts. Our range of products has grown to include solar arrays, battery backup systems, electric vehicle infrastructure, heat pumps, and water heating equipment.
As a 100% employee-owned company and a Certified B Corp,* ReVision Energy* is on a mission to lead our community in solving the environmental problems caused by fossil fuels while alleviating economic and social injustice.
ReVision Energy is an equal opportunity employer dedicated to creating an inclusive culture where employees from diverse backgrounds can thrive and support our mission. Our recruitment team looks at the whole picture; personal, professional, and non-traditional experience, as well as community involvement.
The safety, health, and well-being of our co-owners and our communities is of primary importance. We have implemented additional measures to assure that those we work and share spaces with adhere to COVID and general safety best practices.
ABOUT THE POSITION:
The Customer Experience Manager is the friendly, compassionate, and professional voice of ReVision Energy, responsible for providing an excellent customer experience and facilitating communication and project updates to clients throughout the installation process. The Customer Experience Manager works closely with individuals across the sales and operations teams, and is a leader within the branch, in addition to performing contract administration, invoicing, and assorted administrative functions for projects.
Candidates will use their exceptional communication and organizational skills to respond to customer needs and achieve results across functions and departments. The ideal candidate is one who is efficient, professional, calm under stress, and committed to the company mission of helping people and businesses transition away from fossil fuels to sustainable solar energy.
Role and Responsibilities (include but are not limited to):

• Lead the branch functional teams to deliver the best possible customer service possible, building trust within our community
• Become a knowledgeable professional about the solar industry so that you can effectively respond to client questions and provide education about their projects and technologies.
• Ensure excellent customer experience from contract signing through installation completion
• Analyze customer service trends and recommend system improvements
• Manage customer activities in the branch that help turn customers into solar champions
• Act as the primary customer contact through the installation process for a portion of our customer base
• Follow up on client needs to ensure they are met, and expectations are exceeded
• Process finance documents for the customers
• Invoicing and accounts receivable
• Work collaboratively with ReVision Energy s Sales and Operations teams
• Track project statuses and specifics, sending regular updates throughout the customer journey
• Review and send contracts, photos and hand off materials from the Sales team
• Prepare and send customer contracts, change orders and interconnection applications for system installations
• Update job records in the CRM (Customer Relationship Management system)
• As a member of the Branch Leadership Team, you will support branch co-owners in the execution of their individual work and to help facilitate effective communication both within the branch and externally. The Customer Experience Manager will be tasked with owning the Co-owner experience/culture within the branch in collaboration with the Branch Leadership Team, which may include but is not limited to:
• Organize volunteer and employee outings 2-4 times a year.
• Coordinate quarterly co-owner branch meetings
• Provide KPIs as needed regarding customer experience and employee happiness
• Coordinate, collect and verify hours worked for hourly staff, and personal leave for a portion of our branch staff

QUALIFICATIONS:

• Excellent teamwork skills – ability to foster a positive team environment
• Passionate about responding to customer needs and creating a legendary customer experience
• Exceptional written and verbal skills (customers and co-owners) across a large variety of topics and situations
• Highly organized and detail oriented with ability to prioritize, and execute tasks successfully in a fast-paced environment
• Strong competence with Computer including Excel, Word, e mail and web-based applications. Familiarity with Microsoft Dynamics or use of CRM a plus.
• Efficiency – able to produce significant output with minimal waste
• Is flexible, adjusting quickly to changing priorities and conditions.
• Proactivity – acts without being told what to do. Brings innovative ideas to the process and procedures
• Event/culture building experience a plus
• Prior knowledge of solar, including incentives, net metering structure, and technology a plus

Working Conditions/ Physical Demands

• Works in the office at least 4 days a week
• Regularly operates computer and phone

Job Type: Full-time

Pay: $65,000.00 per year

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