Primary Functions:

The position of Customer Relations Administrator is responsible for the coordination of work order activity as directed by the General Manager.

Essential Functions:

The Administrative Assistant is responsible for the following:

· Answer main company line phone calls and emails daily.

· Assist with employees’ questions.

· Date stamp and distribute incoming mail.

· Communicate with supervisors, customers, and subcontractors regarding work-order requests and customer complaints.

· Monitor work orders coming through email, Angus and Corrigo throughout the day. Assure that they are opened and assigned to the appropriate supervisor.

• Track and make changes to all customers tag billing daily.
• Update customer list and Work Order System to reflect changes.
• Prepare Work Orders for all customer rebills and tag work daily.
• Prepare information for the monthly gain/loss report.
• Complete credit application for new vendors.
• Responsible for issuing purchase orders.
• Responsible for sending all billing and accounts payables invoices to Accounting Department accordingly with the closing schedule.
• Responsible for preparing monthly reports for customers.

· Assist in placing special supply and equipment orders for operations and provide the purchase order number.

· Monitor the progress of work-orders to assure timely completion.

· Collaborate with Managers and Area Supervisors to establish proposals, rates and coordinate janitorial projects.

· Issue in-housework-orders from logbook according to division for all supervisors and subcontractors’ invoices.

· Create landscape and janitorial proposals.

· Adjust rates for subcontractors’ proposals using established contract pricing and/or per General Manager request.

· Communicate with supervisor, subcontractors, and customers when scheduling projects.

· Collect inspections, generate schedules from supervisors and subcontractors and submit to customers.

· Create monthly billing for all billable work orders using established rates.

· Prepare spreadsheet in collaboration with Contracts Administrator for billing.

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
DMS Facility Services policy dictates that all employees must be fully vaccinated for COVID and have received their COVID booster shot.

Ability to commute/relocate:

• Fremont, CA 94539: Reliably commute or planning to relocate before starting work (Required)

Language:

• Spanish (Required)

License/Certification:

• California Drivers License (Required)

Work Location: One location

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