Who Are We?
At SRC Automotive, we like to WIN, and have FUN doing so. We leverage our employee-owner mentality to continually improve our processes, our relationships, and our business. Transparency is at the core of who we are. You will have the opportunity to see, learn, and understand all aspects of our financials, and how you make a difference on our numbers. Sharing the wealth with those who help create it is important to us. As a full-time employee-owner, you will be eligible for a quarterly bonus which is based on company performance, and you start your journey to becoming a full employee-owner from Day 1. You are also eligible to utilize our 100% tuition reimbursement program.

SRC Automotive, Inc. is a leader in the remanufacturing of engines used in the Automotive, Marine, Natural Gas & Oil and Power Systems industries. SRC isn't just another company. It's a company of owners-individuals who are taught about running a business with financial and business literacy training, individuals who want to make a difference, individuals who care. Our employee-owners are about winning. Our employee-owners are about growing. Our employee-owners are just like you. Take your career to the next level: Own It!

Your role: As a Customer Relationship Manager at SRC Automotive, you will be the lead contact to a handful of our customers. You will manage customer communications, solve customer issues, monitor and assist in company strategy relating to the customer and collaborate with the customer to ensure satisfaction. On occasion, you will be faced with difficult conversations and will need to exhibit an ability to manage both customer and company expectations. Ideally, you will have a high level of enthusiasm and energy.

This is a full time, salary-exempt position.

Essential Responsibilities include:

• Daily interface with internal and external customers via telephone, electronically or face to face.
• Communicate with internal departments to provide input to customer problem resolution.
• Respond promptly to all customer inquiries.
• Identify and recommend appropriate SRC solutions to customer needs/problems
• Works with Materials, and Production to provide customer information regarding lead-times on product.
• Receive, log and enter customer purchase orders, and communicate all orders to the Materials Department.
• Keeps records of customer interactions and transactions, records details of complaints, inquiries, comments, and actions taken
• Assists in development of the semi-annual Sales Strategy presentations that are communicated to the Corporate Board of Directors
• Diffuse customers who may be upset over product or process performance
• Communicates customer needs to Materials, HR, and Production Departments for assisting in Production Scheduling
• Communicates customers needs to Quality, Engineering, and Accounting Departments to ensure the customer’s quality, pricing, and billing needs are met
• Respond to customer calls as necessary, expedite customer orders and assist with warranty issues as needed
• Will include approximately 10-15% travel.

Who you are:

• Minimum High School diploma or GED, Bachelor of Science degree is preferred in a business or technical discipline, or two years of related experience in lieu of each one year of formal education.
• Two (2) years of successful customer relations experience preferred.
• Experience in automotive, industrial or/and marine markets is preferred.
• Excellent verbal and written communication skills.
• Self-assured and confident in a variety of settings.
• High level of energy and motivation.
• Must have the ability to multi-task by balancing/prioritizing 5-10 projects at any given time.
• Requires effective relationship management skills with co-workers in a team environment and with customers in a sales and support context.
• Requires effective time management skills, personal conduct, and change management abilities
• Requires the desire to expand personal competencies and capabilities through training and education.
• Computer literacy/experience required. Must be proficient in Windows environments. Working knowledge of word processing, PowerPoint, spreadsheets, and e-mail.

Why SRC Automotive?

• Competitive compensation package with opportunity for growth in your career; promotion from within opportunities available
• Full benefit package on your 61st day of employment including affordable medical, dental, and vision, company paid life insurance and short term disability, and other elective benefits
• 401(k) with 5% match after 90 days of employment
• Employee Stock Ownership Program at no cost to the employee
• Fitness Center and wellness program
• Vacation and paid holidays
• Tuition reimbursement program

Our philosophy is to take care of our employee owners. It’s as simple as that.

If you are interested in joining our team, we would love to hear from you! Please submit an application and our HR team will reach out to you.

Location: 4431 W. Calhoun, Springfield, MO 65802