The Customer Service Agent manages client inquiries and ensures quality response in a timely fashion. Coordinates with the client, internal DSV teams and external partners to meet and exceed customer expectations while achieving DSV Transportation Management’s internal goals

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for handling inquiries and providing information; primary point of contact with the customer

• Provides expediting, tracing and POD support as required

• Resolves issues raised by the customer quickly and efficiently

• Prepares and distributes weekly, monthly and quarterly reports on freight

• Manages premium freight data base

• Captures, enters and reports data accurately; ensures the attainment of key performance indicators

• Provides ad hoc reporting and analysis as requested

• Becomes proficient in all DSV Transportation supported operations at the facility

• Identifies and implements cost and process improvements

• Documents cost avoidance and savings attained

• Works on special projects and assignments as needed

  
  

OTHER DUTIES

• Supports Implementation, Account Management and Customer during account set-up.

• Prepares and maintains Standard Operating Procedures (SOPs) as assigned.

• Performs other duties as required.

• Ability to listen and comprehend instructions.

• Ability to work independently while recognizing the need to be part of a team.

• Strong aptitude for organization with high volume of paperwork.

• Bring a can do attitude to work every day.

• Willingly assist coworkers with projects.

• Great Work Ethic (puts company’s needs ahead of personal ambition).

  
  

SUPERVISORY RESPONSIBILITIES

• None

  
  

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• High School diploma.

• 2 years’ experience in a logistics, customer service or related field

  
  

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

• Proficient typing and PC skills required

• Proficient with all Microsoft Office computer applications

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Intermediate

  
  

PREFERRED QUALIFICATIONS

Education and/or Experience

• College degree.

• 3 years’ experience in a logistics, customer service or related field

  
  

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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