EverSource is looking for bright, happy, engaging people who want to make a difference in our client's "habitat", and it doesn't hurt to have lofty goals either. We offer job training and opportunities to grow professionally. Our culture is a promote-from-within environment where upward movement is not only possible, but the expectation. We are expanding and need the best and brightest people! If you are looking to join a team of motivated, self-starters who believe that customer service is the key to success, we want to hear from you.

Customer Service Associate (1124898)

Job Type: Full-Time, 40+ Hour Work Week- Some (preplanned) after-hours work may be required.

Schedule: Monday – Friday, 7:30 am-4:30pm

Benefits: Medical, dental, vision, 401K and more

Starting at: $14/HR

Zip Code: 70139: Hancock Whitney Center Building

PERKS: Polo shirts

Customer Service Associate Job Summary: The Customer Service Associate is responsible for ensuring all meeting rooms and public areas of the facility are maintained to the highest level of professional appearance and all meeting requirements are met prior to the meeting start times. This is a fast-paced, customer-interactive role that requires an organized and positive individual who can work calmly in high pressure environments. The ability to multi-task is necessary, along with working on your feet all day and the ability to lift and move furniture/equipment.

Customer Service Associate Responsibilities:

• Manage assigned work orders in ticket system to ensure timely and accurate response
• Ensure all public spaces (kitchens, energy hubs, lobbies,) are always in excellent condition
• Assist with conference room events and setup accordingly and on-time
• Work with Facilities Service Coordinator to set up special/annual events
• Communicate effectively with Admins and vendors for event set ups
• Help with campus moves, to include keeping moving equipment organized and accounted for
• Assist furniture mechanic with large furniture moves or replacements as needed
• Assist with the shipping and receiving when loading dock activities occur
• Participates in cross-training of other areas of service with a willingness to embrace and perform continuous training and professional educational programs
• Receive, sort, scan, track and deliver all classes of US mail and accountable packages from various carriers such as FedEx, UPS, Amazon, etc. along with coordinating and processing outbound mail/packages
• Assist in maintaining copier, fax and binding equipment & stock supplies as needed
• Assist in capturing and maintaining logs of volumes and activities
• Assist reprographics and team lead with photocopy, lamination, and finishing work when large projects arise, correctly and on-time
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice

Customer Service Associate Qualifications and Skills:

• Basic knowledge of how to use Outlook and other Microsoft Office software
• Strong customer satisfaction focus and interpersonal skills
• Work effectively in an ambiguous environment
• Self-starter and ability to work independently
• Attention to detail with strong organizational skills
• Ability to remain on your feet for many hours
• Ability to stoop, climb, and Ability to solo lift 1-25 frequently, 25-40 regularly, 40-50 occasionally, 50-75 rarely

About EverSource:

EverSource is an innovative business process outsourcing company that ensures dedication to its clients and a positive company culture. From mailing processes to copy center management, EverSource associates perform essential tasks efficiently, thoroughly, and in a personalized manner. As a company, we are committed to providing our clients with top-notch services and our associates with frequent growth opportunities. At EverSource you will be a valued team member whose innovative thinking will be not only accepted but encouraged and implemented. Read more about us at our website: www.eversourcefm.com.EverSource is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Computer skills: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Furniture moving: 1 year (Preferred)

Work Location: One location

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