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Customer Service Associate Job at Geniqom Technologies

Geniqom Technologies Rancho Cordova, CA

Job Description :

  • Primary Duties - This is a Field Support Role so you will need to be mobile.

This is a multitude of sites to be covering and it can change daily.
The scope of work of the sites includes Reception Services, Customer Interaction, Mailroom Services, Shipping and receiving, fleet maintenance, copy and print services, scanning services, hospitality service and supply management, sort and deliver of items.

  • Maintain daily activity reports. 50 lbs. of lifting, standing, walking is expected.

Parking is not reimbursed.
Performs other mailroom functions, such as mail fulfillment, which includes sorting, filing, packaging, and processing shipments for delivery to multiple locations.

  • Filing and labeling of documents and other materials for storage and retrieval.

May include the usage of binding, folders, laminators, etc.
Performs basic troubleshooting on all equipment used within the RICOH Center.

Roles & Responsibilities :

  • Assists new MS site implementation.

Assists Site Manager or Supervisor in offering suggestions for improvement.
May include new suggestions or suggestions to existing processes or procedures.

  • Assists in the training of new and existing employees. Maintains accurate, complete, and up to date Site Procedure Guides, Forms and Logs, and other Site Branding as directed by Site Manager or Supervisor. Collects data for the completion of the Monthly Management Report as directed by the Site Manager or Site Supervisor.
  • Orders paper, toner and other supplies as directed by Site Manager or Supervisor. In the absence of onsite personnel, may perform any of, but is not limited to the following duties: Processes all incoming and outgoing mail.

Performs other mailroom functions, such as mail fulfillment, which includes sorting, filing, packaging, and processing shipments for delivery to multiple locations.

  • Filing and labeling of documents and other materials for storage and retrieval. Shipping and Receiving, including the movement of boxes and or equipment.

Provides Courier Service for the pickup and delivery of mail and copy jobs, on campus and offsite. Assists in the Copy Center and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders, laminators, etc. Performs basic troubleshooting on all equipment used within the RICOH Center.

  • Assists in the coordinating of work assignments to meet specific deadlines and service deliverables. Manage all aspects of the RICOH Center in the absence of the Site Manager or Supervisor. Directs or leads the Daily Huddle in the absence of the Site Manager or Supervisor. For one person sites, attend the Daily huddle via conference call. Performs Front Desk Receptionist duties.

Minimum Qualifications :

  • Requires high school diploma plus 6-12 months of related work experience.

Requires valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.

  • Requires experience in use & operation of shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators & related equipment. Requires experience with postage meter and equipment.

Note :

  • COVID-19 vaccination policy for this site: FULLY vaccinated,
  • The candidate will support Central Valley/Sacramento/Reno. The candidate has the opportunity to become perm.

Job Type: Contract

Salary: Up to $18.90 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Shift:

  • Morning shift

Weekly day range:

  • Monday to Friday

Experience:

  • Customer service: 2 years (Required)
  • Receptionist: 1 year (Required)
  • Mailroom service: 1 year (Required)
  • Shipping & receiving: 1 year (Required)

Work Location: On the road




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