Customer Service Associate Job at Serramonte Subaru
Serramonte VW/Subaru & Kia is part of an automotive dealer group.
As a Customer Service Associate, you’re one of the most important team members at Serramonte Volkswagen, Subaru & Kia . You’re a critical point of contact, primarily for our Service & Sa;es Department guests, and your communication is critical in creating a super experience.
What You’ll Do (not limited to):
- Outbound contact attempts to sales and service customers to ensure they are satisfied with their vehicle purchase/service.
- Soicitation for customer satisfaction surveys.
- After sales coordination between service dept, vendors, etc.
- Respond to guest and team inquiries in a timely fashion.
- Drive yourself and the team to maintain a super work environment and get better every day
What You’ll Need:
- Full-time availability. You’ll also need to be at least 18 years old
- A valid driver’s license and acceptable driving record
- Strong communication skills with both Norm Reeves staff and guests
- Be able to work comfortably both with guests in-person and via phone calls
- A professional appearance and work ethic
- Excellent organizational and follow up skills
- Ability to multi-task in a fast-paced environment
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance/Vision Insurance
- Life insurance
- Paid time off
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Schedule:
- Monday to Friday
Work Location: One location
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