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Customer Service Associate Job at Stewart Moving & Storage

Stewart Moving & Storage Fayetteville, NC 28306

Job description

Stewart Moving & Storage is looking for a Customer Service Associate to join our customer service team. This position will assist our customers with the coordination of relocation services. Coordination involves high volume phone calls both inbound and outbound, general administrative work and paperwork processing. The ideal candidate will have a positive demeanor, be able to multi task, have good computer skills, as well as great interpersonal and communication skills, both verbal and written. They must enjoy being challenged and be able to handle hard situations in the best interest of both the customer and company. Dependability is of the utmost importance. Prior customer service experience preferred.

This is a full time position M - F 8:00am - 5:00pm

RESPONSIBILITIES

Provides the highest level of customer service at all times

Thorough organization of paperwork and processes

Inbound and outbound calls

Addresses customer concerns and issues or escalates them as needed

QUALIFICATIONS

Ability to read/speak/write fluently in English

Neat, clean, and professional appearance

Strong work ethic

Great people skills

Strong attention to detail and an interest in accuracy

Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment

Constant positive and energetic attitude

Highly motivated and willing to learn new skills

Strong problem solving and analytical skills

Knowledge and experience of/with proper telephone etiquette

Proficiency with all common computer applications (Microsoft Word, Excel, Outlook, Adobe Reader, etc)

BENEFITS

  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision Insurance



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