Customer Service Job at Arizona Foods Group, Inc.
About us
Arizona Foods Group, Inc. is a growth focused, multi state food manufacturer dedicated to ensuring our customers access to a safe quality food supply.
Arizona Foods Group is affiliated with Instantwhip Foods, a group of companies comprised of over 400 dedicated, skilled people nationwide who are the key to everyday success. Since 1933 Instantwhip Foods has grown to become manufacturers and distributors of multiple food products, distributing a full line of product offerings to all aspects of the food service industry.
Responsibilities:
Provide superior customer service to customers as the first point of contact for select (pre-existing) customers. Provide support to all customers; interpret and respond to any customer related questions and conduct research and adjust as necessary.
Provide ‘general’ bookkeeping / accounting / data entry assistance.
Customer Service Skills:
Provide superior service to customers, both verbally and written using departmental set standard for quality, communication and problem solving.Answer calls and direct them to the appropriate team.
- Respond to customer related inquiries; answering inbound calls and placing outbound calls. Draft and send email messages, providing order updates, confirmations and real time tracking.
- Research issues resulting from both written and verbal (customer) inquiries utilizing multiple resources and systems; make necessary adjustments following established procedures.
- Work with warehouse, production & management to get questions answered and provide customer solutions.
- Perform additional duties as required by leadership; assist in general office duties and special projects as needed.
- Work as part of a team.
Communication Skills:
Strong written and verbal communication skills required.
Bilingual (English/Spanish) communication skills (written & spoken) are a plus.
Technology Skills:
Proficient with technology; solid knowledge of computer operations and software.
Bookkeeping Skills:
General knowledge of A/R, A/P, Data Entry
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location: In person
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