The Customer Service/Food Concessionaire position is responsible for providing quality customer service for M Health Fairview Sports Center customers in person and by telephone. Responsibilities include operating a POS cash register system, selling admissions to programs, taking registrations for future programs, team room key check outs, skate rental, and preparing and serving food and beverage products.

This position will work a combination of weekday evening shifts (4:00pm - 9:00pm or 5:00pm - 9:00pm) and at least 1 weekend shift (Friday night, anytime on Saturday or Sunday).

Applications will be reviewed as received and positions will be open until filled.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

While these areas are the primary focus of this position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of the role with the city.

Perform basic customer service duties including providing information in person and by telephone.

Operate a POS cash register system to collect admissions for programs following the M Health Fairview Sports Center cash handling policy.

Provide team room key check out and direct participants to proper locations.

Hand out rental skates for ice arena programs.

Collect admissions for paid open programs and monitor open programs.

Be knowledgeable of all menu items and pricing.

Prepare and take orders for food and beverage products and serve them in a timely, professional manner.

Keep work area clean, sanitized and well organized.

Work as a team member of M Health Fairview Sports Center staff performing basic cleaning and custodial duties.

Fosters an inclusive work culture and advances the City’s diversity, equity and inclusion goals.

Maintain and foster an environment, which facilitates the Exceeding Expectations (professional, responsive, leaders) philosophy of the City.

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to deliver superior service in person and over the phone.

Knowledge of food preparation and service.

Ability to communicate effectively with both staff and customers.

Ability to handle cash and point of sale experience.

MINIMUM QUALIFICATIONS:

Must be 15 years of age or older.

Availability to work nights and weekends.

PREFERRED QUALIFICATIONS:

Past experience in a service related field.

Past experience using a POS (Point of Sale) system and cash handling.

Knowledge of sports facility operation and sports background.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must sit and talk or hear for extended periods of time.

The employee is required to handle or feel objects, tools, or controls; and reach with hands and arms for a majority of the work time.

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is quiet to moderately noisy.