Lee Spring is seeking a Customer Service Manager to join our Headquarter location in Brooklyn.

About us:

Lee Spring manufactures and distributes mechanical springs, wire forms, stampings and four slide parts worldwide. We offer an extensive product line of more than 25,000 inventoried products in a variety of materials available in stock and ready to ship today. In addition, we also manufacture springs made to customer specifications. Lee Spring is the premier global source for stock catalog and custom designed mechanical springs and related products.

Founded by Robert Lee Johannsen in 1918, Lee Spring began in Brooklyn New York and our Global Headquarters are still based in Brooklyn today. Through the years, we have expanded with additional strategic locations throughout the United States, Europe, Latin America and Asia. We are well known for our extensive and comprehensive catalog of stock springs that have been used by engineers, professionals and buyers for decades. Beyond the catalog, we have considerable custom spring capabilities, personnel and a proficiency that comes with our many years within the industry.

Brief Description:

A rare and exciting opportunity has arisen for an experienced Customer Service Manager to join our thriving and growing company. Customer satisfaction is central to our organization and is what sets us apart from our competition. We operate on a global scale and supply into diverse industries that will continue to grow throughout 2022 and beyond. This is an excellent opportunity to join our growing and energetic team and to play a key part in driving excellent customer satisfaction.

Duties and Responsibilities:

Essential duties and responsibilities include, but are not limited to, the following:

• Must be willing to be a hands-on leader that focuses on the Customer and their experience while managing, training, and motivating a staff of Customer Service Agents
• Works with the staff to carry out daily best practice initiatives to ensure top notch levels of service
• Ability to identify and implement process improvements
• Helps drive sales growth and profitability by listening to and exceeding the expectations of our customers.
• Communicate effectively and represent the company both internally with other departments and with outside parties
• Takes ownership of customer issues and problems through to resolution
• Actively participate in daily tasks as needed, by entering sales orders, change orders, expedite requests, RMA authorizations, and product quotations
• Leads, guides and directs daily call center operations
• Superior interpersonal skills and capability to work successfully in a collaborative environment
• Develops new approaches to solve problems
• Develop extensive knowledge of parts, service, and products of the company. Answer customers questions about products, prices, availability, product uses, and credit terms.
• Communicate daily with customers and team members
• Other duties as assigned

Job Requirements:

Education and/or Experience

• Associates degree (A.A.) or equivalent from two-year college or technical school; or four to six years related experience and/or training; or equivalent combination of education and experience
• Ability to read and interpret blueprints, technical procedures, and governmental regulation
• Ability to write training procedures and work instructions
• Strong interpersonal and communication skills
• Strong presentation and organizational skills
• Microsoft Office proficiency
• Attention to detail
• Ability to work in a fast paced and dynamic work environment
• Willingness to travel, as needed, to other Lee Spring facilities

Lee Spring Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we also comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.

We offer a generous benefits package, which includes

• Medical Insurance
• Dental
• Vision
• Short- & Long-Term Disability
• Cancer Coverage
• Accident Coverage
• Life Insurance
• Paid Time Off
• Vacation Days
• 10 Paid Holidays
• 401k Plan
• And many more