Limestone Bank provides commercial, equine, agricultural and personal banking solutions for individuals in urban and rural areas throughout Kentucky. With more than 110 years of building relationships across the Commonwealth, Limestone Bank strives to serve as the bedrock for our customers’ financial futures while investing in our communities to help them thrive.
Limestone Bank has been named one of the Best Places to Work in Kentucky 8 times, including 2022! We are committed to our employees and the communities in which we serve. Continual investment in our people is one of our top priorities. We believe that the people and culture of Limestone Bank, along with our products and services, are what contribute to the success of our bank.

A Customer Service Manager provides superior and quality customer service to our clients. Provides customers efficient and accurate transaction processing. Promotes the Bank’s products and services. Provides customer referrals for new products and services on a daily basis. Manages the CSR line in a professional manner.

EXPECTATIONS / ESSENTIAL FUNCTIONS
The following is a summary of the essential functions for a Customer Service Manager.

• Vault balancing and maintenance duties:

• Order money from Federal Reserve to replenish supply.

• Ship money to Federal Reserve to avoid exceeding the vault limits.

• Balance daily.

• Supervise CSR line.

• Exceed daily, weekly, or monthly goals for job position and coaching of CSRs to meet their goals as set by Retail Administration or branch management.

• Assist Customer Service Representatives in locating cash discrepancies, manage unusual window transactions and answer difficult customer questions.

• Conduct or participate with Banking Center Manager in the performance review process for CSR’s and resolve grievances.

• Organize / coordinate work schedules for individuals on the CSR line.

• Assist with daily reconciliation duties when necessary.

• Conduct Surprise Cash Audits as instructed by the Banking Center Manager.

• Ensure Bait Money Procedures are being followed in the branch.

• Perform monthly assessments on the banking center to obtain an overall sense of the operational stability of the banking center.

• Work with Banking Center Manager to develop action plans in areas of improvement for the banking center.

• Assist Banking Center Manager in achieving operational excellence at your branch.

• Exceptional knowledge of the Bank’s products and services.

• Perform account openings and closures as needed.

• Complete CTR Reports when necessary and assist others.

• Complete Suspicious Activity Notification forms when necessary.

• Night Drop Verification and Processing.

• Comply with all department and Bank policies and procedures.

• Perform as a team member in allocating and coordinating the work flow.

• Assist new employees with their training and development.

• Account research on the bank system, place holds on accounts, transfer funds online and process miscellaneous items.

• Providing superior customer service by exhibiting a friendly and professional demeanor at all times.

• Operate a teller’s window to serve the Bank’s customers by:

• Identifying customers and cashing checks.

• Accepting deposits and withdrawals, while following all bank policies and procedures.

• Providing additional customer services including Official Checks, Savings Bonds, Stop Payments, ordering debit cards, ordering checks, Cash Advances, Safe Deposit Box entry (if branch has safe deposit boxes).

• Operate to serve the Bank’s internal needs.

• Daily balancing of ATM Machines; Weekly auditing of ATM’s; processing ATM deposits.

• Makes concentrated effort to solve customer problems.

• Adhere to Over/Short policy.

• Aid in opening and closing Banking Center when needed.

• Demonstrates leadership, and sets a positive example, in fostering teamwork, motivating staff, staff communications and employee development.

• Coaches and trains staff on how to provide a superior customer experience. Provides updates to staff on measurable customer experience data to meet the highest standards.

• Responsible for identifying and recommending proper personnel staffing of the teller line to upper management. Also responsible for goal setting, performance reviews and rating, salary recommendations, recognition of employee accomplishments, full-time / part-time staffing ratios, disciplinary action, training, recommendations to management for hiring of new employees.

• Responsible to consult with Human Resources Director concerning any issue that may potentially result in termination of an employee due to violation of bank policy, procedure and / or unacceptable performance and / or any illegal or inappropriate behavior and / or inappropriate action toward another employee or customer of the Bank.

• Adheres to all bank procedures, regulations (state and federal) and internal policies.

• Performs all other duties as assigned.

REQUIREMENTS
Education & Experience:

• 2 years of Bank Teller experience.
• Sales experience.
• Experience with leading or managing a team preferred.

Role Competencies:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Adaptability: Adapts behavior to perform effectively under changing conditions

• Client Focus: Responds to client needs in a timely, professional, helpful, and courteous manner, regardless of client attitude.

• Cash Handling: Ability to keep an organized cash drawer and balance daily.

• Fraud Detection: Recognizes fraud indicators

• Problem Solving: Identifies standard problems and alternate solutions for said problem

• Product and Technical Knowledge: Demonstrates full understanding of products/services and matches those products/services to customer needs
• Ability to multi-task and remain organized.

• Ability to maintain confidential customer and Bank information in a responsible and secure manner.

• Ability to perform job functions accurately and with attention to detail.

• Strong Time Management Skills.

• Effective communication skills (both written and oral).

Company Values:

• Honesty & Integrity: Commitment to honesty and integrity.

• Positivity: Commitment to have a positive and constructive attitude.

• Professionalism: Commitment to conduct oneself in a professional manner.

• Success: Commitment to success and to celebrate our successes.

• Team Player: Commitment to be a team player.

BENEFITS
We greatly value our employees because we know that the future of Limestone Bank rests in their hands. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional development and advancement. Our competitive benefits package is designed to give you the power to choose the type and level of coverage that meets your needs. Limestone Bank is pleased to offer its full-time associates a range of benefits such as:

• Medical Coverage

• Dental Coverage

• Vision Coverage

• Life Insurance

• Supplemental Life Insurance

• Short-Term Disability

• Long-Term Disability

• Cancer Insurance

• Accident Insurance

• Critical Care Insurance

• Health Savings Accounts

• Flexible Spending Accounts

• 401K Plan

• Paid Time Off (PTO)

• Paid Holidays

• Employee Assistance Programs

• Tuition Reimbursement

Limestone Bank is an Equal Opportunity/Affirmative Action Employer.
Screening Requirements: Criminal Background Check, Credit Check
Thank you for your interest in joining our dedicated team!

Job Type: Full-time

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