Job Title: Customer Service Manager

Company Intro: TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer
Come join an innovative team making a difference to our customers and partners in the Aerospace & Defense, Automotive, Computing, Industrial & Instrumentation, Networking & Communications, and Medical industries. TTM Technologies, Inc. is a leading global printed circuit board manufacturer, focusing on quick-turn and volume production of technologically advanced PCBs, backplane assemblies and electro-mechanical solutions as well as a global designer and manufacturer of high-frequency radio frequency (RF) and microwave components and assemblies. We strive for an environment of excellence where you are encouraged to think creatively and innovatively in order to develop a professional future centered on growth and opportunity.

We are passionate about growing our business and place a high priority on team work, communication and collaboration! If you can see yourself as an integral part of the TTM team, then explore our career opportunities and apply today!

Scope:

Duties and Responsibilities:

• Work with the Inside Sales team, design engineering, and production to provide a direct communication to the rep and customer ensuring that order fulfillment maintains the standards set for those customers.
• Manage Inside Sales team to increase level of service to assigned field associates and provide escalation communication for customers, improve to quality and speed in gathering customer information.
• Troubleshoot account management issues specific to customer support/logistics
• Direct and coach Inside Sales team for continuous improvement of order entry speed and accuracy.
• Serve as the primary inter-company facilitator between all parties, (customer service, sales, production, purchasing, shipping
• Manage the quote process and establish pricing.
• Manages Sales Order Entry Systems to maintain integrity of systems between Sales, Accounting, Cost Accounting, and Manufacturing. Works with IT resolve issues and facilitate system improvements.
• Maintains and updates Quote Model in conjunction with input from Manufacturing and Cost Accounting, and Sales Management.
• Works with Cost Accounting to review and maintain accurate costing for WIP, Finished Goods inventory, and Sales Backlog.
• Creates procedures and conducts internal audits as required by Sarbanes-Oxley Requirements.
• Creates and maintains procedures as required to meet ISO Standards.
• Works with Accounts Receivable to process Credits and Debits as required to resolve customer collection issues. Reviews and approves Customer cancellations and monitors disposition thereof.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Essential Knowledge and Skills:

• PCB industry knowledge and familiarity with the technical aspects of the production process which impacts the production of the customers’ product, quick turn up to volume work.
• Knowledge of key metrics and report design in order to give efficient sales updates.
• Strong written and verbal communication skills, skill in gathering information for market intelligence and determining customer specific needs and requirements.
• Supervise teams and motivate performance.
• Resolve issues quickly.
• Operate basic Microsoft office applications: Word, Excel, and PowerPoint.
• Ability to prioritize and organize work to follow up on sales opportunities.
• Give and receive information accurately and provide updates to management regarding the market environment.
• Maintain a positive and helpful attitude.

Education and Experience:

• Bachelor’s degree preferred.
• Three to five years of PCB industry experience, with one to three years in a supervisory role.

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Total Rewards Information

At TTM you will be joining a team that spans across nearly 20 facilities in North America that are bringing game-changing electronics to the market. As a teammate we are dedicated to providing opportunities that help you excel and reach your potential, so join us in our commitment to excellence and be part of the team that is Building the Future.

Listed below are some of the many benefits that TTM offers our teammates. Benefits are available on the first of the month following date of hire based on plan eligibility.

Wellness

· Medical, Dental, Vision, including Telehealth support

· Company paid Life, AD&D, Short-Term Disability and Long-Term Disability Insurance

· Option of Health Savings Account (HSA) with company contribution, or Flexible Spending Accounts (FSA)

· Wellness Incentive Programs with company deposits into HSA Account

· Critical Care, Accident, and Hospital Indemnity options in addition to Legal Insurance and Pet Insurance

· PTO Program (15 days, annual accrual)

· 8 Company Holidays with an additional 2 floating holidays

· Employee Assistance Program (EAP)

Financial

· 401(k) match program with immediate vesting

· Quarterly Bonus Program

· Referral Bonuses

· Annual compensation review

Development

· Professional development and training opportunities

· Cross training opportunities

· Tuition reimbursement for courses related to TTM’s business – up to $12,000 per year

· Annual performance reviews

Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

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