Bottles Beverage Superstore carries a superior selection of spirits, a wide array of accessible to world class wines, and an assortment of imported, domestic and craft beer – always at discounted prices.

We are Currently looking to hire a customer service manager for our Mt Pleasant location. The successful candidate will focus on all aspects of customer satisfaction and care as well as the supervision of our dedicated Customer Service Associates. We need a Customer Service Manager who can take charge of our customer service department and foster positive relationships with our clients. If you know how to find unique ways to deal with customer complaints or concerns, you'd be a perfect fit for this position

Customer Service Manager responsibilities

• Oversee our customer service team
• Oversee Cashiers
• Manage and train Customer Associates
• Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
• Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
• On-board new employees and train them based on your expertise and skill set
• Order and Receive all retail non-alcoholic items, i.e. accessories, bags, and mixers

Cashier Job Responsibilities:

• Provides a positive customer experience with fair, friendly, and courteous service.
• Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
• Resolves customer issues and answers questions.
• Bags purchases if needed.
• Processes return transactions.
• Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
• Enters price changes by referring to price sheets and special sale bulletins.
• Discounts purchases by redeeming coupons.
• Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
• Balances cash drawer by counting cash at beginning and end of work shift.
• Provides pricing information by answering questions.
• Maintains checkout operations by following policies and procedures and reporting needed changes.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
• Contributes to team effort by accomplishing related results as needed.

We are looking for a full-time employee 40hrs/wk. Shifts are 8-9 hours with a scheduled lunch break. Weekend availability is a must.

CSM Qualifications/ Skills:

• Friendly and positive attitude
• Excellent customer service
• Excellent communication skills
• Ability to make change
• Basic math skills
• Attention to detail
• Ability to manage and train others

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Mount Pleasant, SC 29464: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Procurement: 1 year (Preferred)
• Purchasing: 1 year (Preferred)

Work Location: One location

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