Customer Service Officer Job at Jewish Community Center
Jewish Community Center Louisville, KY 40205
Are you a people person with keen attention to detail? Do you enjoy engaging with people from all walks of life? Do hold yourself to high ethical and professional standards? If so, this may be the right role for you!
Job Summary:
Standing position (4-hour shifts). Monitors entrance and maintains awareness of comings and goings; receives and welcomes people as they enter the JCC; confirms membership status. Communicates and works well with others.
The ideal candidate will have a friendly, outgoing personality and strong situational awareness. You’ll greet all members and guests as they enter to ensure our commitment to providing a safe and secure environment. Your confidence, positive attitude, and engaging personality will allow you to effectively build relationships among members and colleagues. As the first person members see, you’ll be key in establishing a safe, friendly, and welcoming environment.
Duties and Responsibilities:
- Welcoming and engaging members and guests
- Maintaining a safe and secure facility by ensuring check-in procedures are followed
- Address member concerns in a professional manner
- Be knowledgeable about programs and procedures throughout the JCC
- Promptly refer member/guests to appropriate staff and/or JCC department
- Deliver outstanding customer service in a friendly, polite, and diplomatic manner
- Cross training on reception position
- Standing position (4-hour shifts)
- All other duties as assigned
Standard shifts:
We are are hoping to schedule the Customer Service Officers for about 15 hrs weekly. The anticipated shift times are as follows:
- 7:30-11 am Mon-Fri
- 4-7:30 pm Mon-Thurs
- 8 am-12 pm Sat & Sun
Qualifications:
- Timely and Reliable
- Excellent customer service skills
- Professional manner, discretion, and appearance
- Excellent verbal and written skills
- Energetic, enthusiastic, and motivated
- Basic computer skills
The JCC is located at 3600 Dutchmans Lane, on TARC route 23 and 40x.
Job Type: Part-time
Pay: $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Louisville, KY 40205: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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