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bankofmontserrat.ms

Customer Service Rep- Fully Remote Job at Munters Corporation

Munters Corporation Amesbury, MA 01913

Job Information

  • Date Posted
    2025-09-13
  • Location
    Amesbury, MA 01913
  • Job Title
    Customer Service Rep- Fully Remote
  • Gender
    Both

Munters is a global leader in energy efficient and sustainable air treatment solutions. Our products and service are crucial to the success of other companies in a number of industries, from manufacturing and pharmaceutical to food and agriculture.


Description of Job Role and Responsibilities:

  • Create Service tickets for incoming calls and emails

  • Answer phones and emails to address customer issues or route requests such as order updates, organizational info and who to contact to resolve problems, customer complaints/issues, and other administrative issues

  • Follow-up on quotes with customer and convert quotes to sales/revenue/POs

  • Update and manage relevant customer information and activities in ASTEA database

  • Handle difficult customer situations and solve customer service challenges as they arise

    • Experience and Skills required:

  • Attention to detail, ability to gather customer information (including technical information) and accurately and completely convey that information to others in the organization through ticket creation, email, or live discussion

  • Ability and willingness to have difficult customer conversations, manage conflict, and de-escalate emotional situations

  • Ability and willingness to make cold calls, speak with people at all levels of an organization, deal with technical as well as administrative customers

  • Expert data entry skills. Ability to completely and efficiently enter all data necessary for others in the organization to take a handoff without error

  • Computer literate - expertise in Microsoft Word, Excel, and PowerPoint as well as the ability to learn to use new software

    • Key Personal Skills:

  • Strong organizational and time management skills

  • Bias toward action

  • Accurate

  • Excellent written and verbal communication skills

  • Ability to work overtime as necessary

    • Key Competencies:

    Account Management,
    Relationship Management,
    Data entry/detail oriented
    Planning and Organization,
    Ability to develop a basic level of technical knowledge

    Language Skills required:

    Good written and verbal English skills

    Academic Background:

    College Degree Preferred but not Required

    Number of years of Professional Experience required:

    3 +

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

    All offers are contingent on a pre-employment drug test and background check




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