Customer Service Rep - Lumber/Hardware Job at Ashby Lumber Company
Counter Sales - Lumber & Hardware.
Are you dedicated to providing an excellent customer experience?
Do you enjoy building relationships and rapport with the goal of keeping the customers coming back?
This might be the position for you!
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=32798&clientkey=F88ED6308705AF045F37163BEC892F1F
Are you dedicated to providing an excellent customer experience?
Do you enjoy building relationships and rapport with the goal of keeping the customers coming back?
This might be the position for you!
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=32798&clientkey=F88ED6308705AF045F37163BEC892F1F
The counter salesperson will provide excellent customer service and consistently maintain a professional approach in providing the customer with a pleasant shopping experience. Salespeople are to be efficient and effective in the selling process while building and maintaining strong relationships with as many customers as possible. The goal is to keep the customer coming back.
WHAT YOU'LL DO:
- Greet and assist customers promptly and professionally.
- Process all estimates, orders, and invoices in a correct and timely fashion.
- Coordinate any stock material needs with the appropriate buyers.
- Provide complete and correct paperwork for receiving.
- Communicate clearly with the dispatcher and provide complete and correct paperwork for all deliveries, the vendor will call, and credit pickups.
- Follow through with all appropriate coworkers and vendors when credit returns if special orders are involved.
- Getting deposits on all cash special orders (minimum 50%).
- Confirming with accounts receivable that a charge account is in good standing before placing a special order.
- Keeping a system that can be followed in your absence.
- Follow company policies and procedures.
- Treat coworkers professionally.
- Answer the phone promptly and professionally.
- Get confirmations on special orders, review, and submit to Inventory Department.
- Follow up with calls on estimates with customers checking the status of these estimates.
- Walk the order staging area of the warehouse and yard checking on any orders of stock or special orders that need to be put back or sent back.
- Continue expanding product knowledge.
- Give input on the development of new items.
- Follow through with addressing any problems promptly.
- Maintain designated area in-store to maximize the appearance and to generate sales.
- Provide excellent customer service.
- Keep current on all daily reports including special order returns, delivery & PO dates, credits, missing deposits, OK to fills, etc.
About Ashby Lumber Company:
Ashby Lumber serves the entire Bay Area from locations in Berkeley and Concord. We supply contractors and homeowners with everything needed for residential and commercial remodeling, rebuilding, and renovation such as lumber, tools and hardware, doors, windows, paint, faucets, sinks, and toilets.
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