• Open and maintain customer accounts by recording account information.
• Resolve product or service problems by clarifying the customer's needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Manage large amounts of incoming calls.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle complaints, provide solutions and alternatives and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Go the extra mile to engage customers.
• Resolve customer complaints via phone, email, mail or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Advise on company information
• Place or cancel orders.
• Act as the company gatekeeper.
• Utilize computer technology to handle high call volumes.
• Work with manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals.
• Resolve customer complaints via phone, email or mail.

• Proven customer support experience.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize and manage time effectively.
• High school diploma or equivalent; college degree preferred.

• Customer Service.
• Documentation Skills.
• Listening Skills.
• Phone Skills.
• Positive Attitude.
• Attention to Detail.
• Analysis.
• Problem Solving.
• Organizational Skills.
• Ability to Work Under Pressure.
• Computer Skill.

ABOUTReliable Relamping, Inc. was founded to provide turnkey solutions for the lighting maintenance needs of various facilities, ranging from manufacturers to large national retailers. From the small beginnings of one truck and five employees, Reliable Relamping, Inc. has grown into a national lighting provider. With more than 150 employees, 40 lighting vehicles, and 60 aerial lifts, we are thoroughly equipped to supply customers of any size with quality lighting services.Our many services offered include Electrical Services, Group Relamp, Scheduled Lighting Maintenance, Retrofitting, LED & Exit Sign Retrofitting, Lamp Recycling, and other electrical lighting projects. Today, our customers range from regional to national retailers, including 6 of the top 30 U.S. retailers. We currently provide service to over 1300 locations covering the Midwest region and an additional 200 locations across the nation.