Customer Service Representative Job at AcceptanceNow
$13.00 - $15.50 an hour
JOB PURPOSE:Provide the highest level of customer service through sales and account management activities including, but not limited to these key responsibilities:
KEY RESPONSIBILITIES:
Sales:
- Provide premier customer service to all customers to ensure all their customer needs have been addressed in a timely manner
- Close sales cycle by converting referred customers to rent-to-own agreements
- Educate referred customers on price options, features, and/or benefits of rental agreement
- Complete appropriate paperwork to ensure customer receives merchandise and partnership store receives payment
Account Management:
- Review expired accounts and communicate with customers to promote timely payments
- Maintain accurate records of past due account activity
Relationships:
- Work as a cooperative member of the partnership store team and RAC Acceptance team in all operational aspects
- Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process
- Any other duties assigned by the sales manager
JOB REQUIREMENTS:
- Prior sales experience required; retail furniture sales experience a plus
- Prior customer service experience
- Minimum high school diploma or equivalent
- Valid driver’s license
- Friendly with exceptional communication skills
- Organizational and time management skills, ability to multi-task
- Proficient with simple math calculations
- Computer literacy/proficiency in a windows operation system
Job Type: Full-time
Pay: $13.00 - $15.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- In-person
Ability to commute/relocate:
- Novi, MI 48377: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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