Customer Service Representative Job at Adama
Customer Service Representative
Location: Raleigh - North Carolina - US
Job ID: 27777
With Our Customers, we Listen. Learn. Deliver.
Guided by our company values, the
Customer Service Representative will support the business by accurately submitting orders, providing prompt service, and collaborating with logistics and other departments to ensure a smooth workflow from order entry to delivery.
Our People Promise:
- No Nonsense - We are bold and direct
- High Touch - It's business, and it's personal
- Informal - We are approachable at all levels
- Take Initiative - We are free to explore
- Can do - We believe anything is possible
Fundamental Areas of Focus:
- Executes transactions in the order-to-invoice process for customer purchase orders with accuracy and efficiency.
- Provides prompt response and follow-up to customer concerns and/or complaints.
- Partners with Strategic Account Leads to build relationships and trust with key customers.
- Collaborates with the Sales Team and Strategy Team to execute special customer programs and product allocations.
- Accurately executes credits in coordination with the Finance and Inventory Control teams.
- Works with Logistics and 3PL to monitor customer shipments.
- Engage with team members to stay updated on product knowledge.
Talent and Knack:
- Bachelor’s degree strongly preferred with 1-2 years of customer service experience
- Proficient computer skills, especially with Microsoft Office applications (Excel, Outlook, Teams, Word, PowerPoint)
- Written and oral skills to communicate with all levels of business
- Experience with SAP Business One and Salesforce is a plus.
- Ability to work 8:00am – 5:00pm ET Monday thru Friday and until 7:00pm on a rotating schedule.
- Ambassador for our brand while delivering our brand promise of ‘Creating Simplicity in Agriculture’.
- Aligned with our core values of creating simplicity, working with passion, getting things done & empowering our people
- Avoids mediocrity, reflects an openness to change and to new experiences & knowledge
- Skilled problem solver
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