Customer Service Representative Job at Axios Professional Recruitment
Axios Recruitment is looking for a Customer Service Representitive.
BASIC FUNCTION: To process and support customer needs and fulfillment and support existing sales channels.
ESSENTIAL DUTIES:
· Assist in processing unit orders and entering customer orders into ERP system.
· Adhere to the Customer Service order processing guidelines.
· Respond and Assist customers with customer service inquiries promptly.
· Deal with customers via emails, over the phone.
· Provide sales information to customers and distributors.
· Help to create customer satisfaction with prompt & accurate responses to their inquiries.
· Coordinate with the internal department to find solutions and resolve matters.
· Manage proper lead times and tracking of orders.
· Provides support to the department in a call center environment by working on special projects, management, etc.
· Performs other duties as assigned.
QUALIFICATIONS:
· 3 years of experience in Customer Service (Call Center environment preferred).
· Associate Degree minimum in Business related field. (preferred)
- Minimum of 2 years of Order Entry or Administrative experience.
· Experience with an ERP system or similar for entering orders, accessing technical information, locating service providers and tracking warranty.
EXTRA SKILLS:
· Active Listening skills, giving full attention to what other people are saying. Patience with taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to articulate with others positively to convey information effectively.
· Work within a call center team environment, objectively reaching team goals.
· Should have patience and composure when communicating with the customer.
· Strive for continuous improvement in customer service and company goals.
· Strong computer skills proficient with Microsoft Office.
· Ability to work shifts and hours mandated by management and to pass a drug screen.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
- No nights
Weekly day range:
- Monday to Friday
Work setting:
- Office
Ability to commute/relocate:
- Greenville, MI 48838: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.