SUMMARY:

Under direct supervision, process all incoming orders from Sales force, customers, and BAKEMARK affiliates as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Download PSP orders into NDS system after review and correction of ROE Edit List. When necessary, manually enter orders into NDS or PSP system.
• Reviews and corrects Order File Status Report. Transfers order file for routing.
• Notify customers or sales reps. of customer item “outs”.
• Ensures COAs, and Spec Sheets are provided to Customers as necessary.
• Daily invoicing of credit memos. Credit and Collections Answers telephone and direct calls to appropriate person. Research customer, Sales Rep and BAKEMARK Affiliate inquiries.
• Back up to Will-Call and other positions as directed by Supervisor.
• Provide Sales Representative vacation relief.
• Files documents as directed.
• Assist Office Supervisor with back office duties as needed; such as cash handling and NDS data input.
• Treat all customers both external and internal with dignity and respect.
• Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
• Other duties will be assigned as needed to meet company goals and objectives.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

COMPETNECY:

To perform the job successfully, an individual should demonstrate the following competencies :

Passion:

• Technical Skills - Shares expertise with others.
• Teamwork - Contributes to building a positive team spirit; Puts success of team above own interests.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Supports organization's goals and values.
• Professionalism - Approaches others in a tactful manner.

Performance:

• Analytical - Collects and researches data; Uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner.
• Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules other people and their tasks.
• Interpersonal Skills - Keeps emotions under control;
• Professionalism - Approaches others in a tactful manner.

Partnership:

• Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting;
• Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.
• Teamwork - Contributes to building a positive team spirit; Puts success of team above own interests.
• Technical Skills -Shares expertise with others.
• Professionalism - Approaches others in a tactful manner.

Initiative:

• Judgement - Evaluates, selects and acts on strategies for solving problems and meeting objectives. Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Influence - Begins actions to influence events and/or to achieve company goals. Sees opportunities for action and acts on them.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.
• Teamwork - Contributes to building a positive team spirit; Puts success of team above own interests.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or

training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple

correspondence. Ability to effectively present information in one-on-one situations to customers and other employees of the organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions,

and decimals. Ability to count change when handling cash.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Ability to deal with problems involving a few concrete variables in standardized situations.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software and 10 key.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to stand, walk, reach with hands and arms, and talk or hear continuously for 8 or more hours at a time. The employee must be able to use hand to finger, handle, or feel; climb or balance, stoop, kneel, crouch, or crawl, taste or smell for 8 hours or more at a time, and lift and/or move object approximately 5 to 10 pounds from floor level to a height of 6 feet.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock and risk of radiation. The noise level in the work environment is usually moderate.

M/F/V/D

BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• High Point, NC 27409: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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