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Navico Group is a newly formed stand-alone division of Brunswick, the world’s largest recreational marine business. We are seeking a Customer Service Representative to join our team in Flippin, Arkansas, this position would be remote.

This important position is the Customer Service point of contact and liaison to Navico Group’s Customers within an assigned channel or market. The Customer Service Representative is responsible for processing and managing Customer orders to support error free, on-time delivery of quality parts. This individual is also responsible to provide timely delivery of information to and from the Customer along with proactive and effective resolution of customer issues and inquiries.

Essential Responsibilities

• Data entry, keying orders, emergency phone orders for rush shipment, pricing maintenance, solving order discrepancies, customer maintenance, etc.
• Relaying information obtained from CRT (SAP and other programs) related to status of purchase orders, inventory information, general product information, tracking shipments, repair part information, gathering information for accounting, pricing information, return authorization requests, etc.
• Provide assistance to Customer Service Reps and Customer Service Supervisor for various projects as needed.
• Process Returned Goods Authorizations.
• Perform day to day administrative tasks such as maintaining customer order files, customer records, and other information in both paper and electronic form.
• Continuously enhance technical knowledge of products and customer base.
• Recommend improvements to processes and procedures and maintain an attitude of continuous improvement.
• Input data into a computerized database with a high degree of accuracy.
• Other duties and tasks as assigned by the Customer Service Supervisor

Requirements

• High school diploma or equivalent. Associate degree preferred.
• 2 years related experience and/or training in Customer Service within a general office environment.
• Knowledge of principles and processes for providing customer service, including customer needs assessment, understanding of quality standards, and evaluation of customer satisfaction.
• Experience with Microsoft Outlook, Word, Excel, and an ERP computer system.
• High level of attention to detail and problem solving.
• Excellent verbal and written communication skills.
• Maintain a service orientation – actively looking for ways to help people, including external customers, internal customers, and co-workers.
• Demonstrated experience dealing with unpleasant or angry customers while maintaining composure, controlling emotions and being sensitive to others’ needs and expectations.
• Demonstrated experience analyzing information and selecting the best solution.
• Ability to work and achieve established results with limited supervision.
• Have a positive attitude coupled with a passion for service excellence and spirit of continuous improvement.

About the Company:

Navico Group is a newly formed stand-alone division of Brunswick, the world’s largest recreational marine business. Whether on water or on the road, delivering an optimal user experience is at the heart of Navico Group’s business. It’s why we are proud to be the world’s leading supplier of products and integrated systems to the marine, RV, and Specialty Vehicle industries. Our broad portfolio of market leading brands in power management, digital control & monitoring, and networked devices are distributed globally to a diverse aftermarket and OEM customer base. Navico Group is driven, every day, to be the world’s most trusted partner to the marine and mobile industries.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

EEO is The Law

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com .