Key Responsibilities:

· Service and educate customers on the product portfolio

· Perform necessary customer verifications to validate information presented

· Accurately process loans and transactions per company policy

· Answer telephone inquiries in response to general questions, customer applications, requests or other issues

· Place outgoing customer courtesy and collection calls in accordance with federal regulations and store operating procedures

· Escalate customer complaints to the Store Manager, DDO, and Corporate Office if unable to resolve the issue directly with the customer

· Balance individual batch receipts with store sales reports at end of day and assist with resolving over/shorts as needed

· Assist in the execution of all Company marketing plans and programs, ensuring precise and timely set-up, excellent execution and within established deadlines

· Responsible for compliance with company/State policy and procedures including Federal regulation where applicable

· Responsible for bank deposits or bank pick-ups

· Promote the Check ‘n Go brand professionally and ensure store appearance (internal and external) is maintained to company standards.

· Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer and other cash handling requirements.

Required Competencies:

· Customer Focus – understand issues, ensure satisfaction, anticipate and define need, build relationship and commit to customer

· Leadership – collaborate and influence

· Sales Disposition – know product, build trust, cross sell, demonstrate motivation, promote competitive advantage and manage rejection

· Conflict Resolution – recognize resistance, overcome objections, problem solve and probe for understanding

· Grow the Business – build pipeline/partnerships, create initiative, exude passion to succeed, act with enthusiasm in pro-active manner

Minimum Knowledge, Skills and Abilities Required:

· Associates Degree or additional secondary education preferred

· Two years previous sales and customer service experience required

· Two years cash handling experience preferred

· Excellent time management and organizational skills

· Ability to multi-task with various projects

· Works independently with limited supervision

· Must have own personal reliable transportation in compliance with published policy and procedure. This may NOT include public transportation, transportation from family or friends. Must maintain a valid Drivers License and Valid Automobile Insurance while employed by the company.

Working Conditions:

1. Retail/Office environment

2. Cash Handling

3. Extended viewing of computer screens

4. Must be able to lift up to 50lbs. with or without reasonable accommodation.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• No nights

Ability to commute/relocate:

• Chino Valley, AZ 86323: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Call center: 1 year (Preferred)
• Cash handling: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

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