Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing and celebrating the power of the plant. As a high-growth cannabis company known for quality, expertise and reliability, the Company and its brands, including Curaleaf, Select, and Grassroots provide industry-leading service, product selection and accessibility across the medical and adult-use markets. In the United States, Curaleaf currently operates in 19 states with 150 dispensaries and employs nearly 5,500 team members. Curaleaf International is the largest vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction and production. Home | Curaleaf | Cannabis with Confidence
Our corporate social responsibility is Rooted in Good. We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities. Social Responsibility | Curaleaf | Cannabis with Confidence
Our Mission: To enhance lives by cultivating, sharing, and celebrating the power of the plant.
Our Vision: To be the world's leading cannabis company by consistently delivering superior products and services and driving the global acceptance of cannabis.
Our Values:
- Lead and Inspire.
- Commit to Win.
- ONE Curaleaf.
- Driven to Deliver Excellence.
The Customer Service Representative is a person who strives to answer customer questions, troubleshoot customer ordering issues, and assist both medical and adult-use dispensary operations by being the first point of communication for both our adult-use consumers and our patients. A passion for cannabis coupled with a strong adherence to protocol and a caring, helpful attitude are a must for this position.
Role Responsibilities
- Answer incoming calls from dispensary patients, customers, and vendors
- Assist in ensuring all online orders are accurately fulfilled by dispensary staff and pick-up information is provided to patients and customers
- Coordinate shipments, deliveries, and orders with dispensary managers upon arrival
- Directing patient information, orders, questions, and other miscellaneous items to the appropriate location/parties
- Handle both medical and adult-use patient accounts and questions where permitted.
- Support the success of the Patient Support team as needed
Role Requirements
- Must be 21 years of age or older
- Ability to handle all customer interactions with attention-to-detail, empathy, and confidentiality
- General familiarity with medical cannabis laws, and the medical card application process
- A strong knowledge of cannabis and cannabis-derived products
- Outstanding verbal and written communication skills, both in-person and over the phone
- Prior call center and customer service experience is strongly preferred
- Spanish language ability strongly preferred
- Ability to work in a fast-paced, high demand environment
- Proven and demonstrated organizational skills
Nevada Hiring Range
Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as requires by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Individuals adversely impacted by the war on drugs are encouraged to apply.
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