Customer Service Representative Job at Della Infotech Inc
Della Infotech Inc Marysville, OH
JOB DESCRIPTION
As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
· Handling patients, referral sources, and administrative department inquires
· Communicating with insurance companies and/or prior authorization requests
· Entering patient information into a customer information system
· Ensuring customer satisfaction and assisting them with issues/concerns related to their health
· Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
· Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty
· Becoming educated in qualifications of multiple insurances to ensure clean order intake
Job Requirements
High School Diploma or GED, some college, preferred
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Job Type: Contract
Salary: $16.00 - $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
Work Location: On the road
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