Customer Service Representative Job at Dervin Insurance Group, Inc
Dervin Insurance Group, Inc North Canton, OH
About us
Dervin Insurance Group, Inc is a small business in North Canton, OH. We are professional, agile and our goal is to help people understand insurance and their needs for it.
Our work environment includes:
- Growth opportunities
- On-the-job training
- Relaxed atmosphere
Our company is seeking a Customer Service Representative to be responsible for handling calls and dealing with customers' queries about our products. The ideal candidate for this position will be an experienced and detail-oriented individual who is comfortable having difficult conversations with customers and has a broad knowledge about our products. We're looking for someone who is highly capable of multi-tasking, able to work in a fast-paced environment and comfortable taking the initiative to fix problems. Would be required to get licensed, which we will help with. Have the desire to want to sell insurance products.
Responsibilities:
- Listen to customer concerns and complaints.
- Document customer needs, wants, and concerns.
- Advise customers on the best ways to use our service.
- Keep records of customer interactions.
- Answer questions and assist customers with product orders.
Job Type: Full-time
Pay: $13.00 - $19.00 per hour
Benefits:
- On-the-job training
- Paid time off
Experience level:
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- Under 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- North Canton, OH: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you willing and able to get an insurance license?
Work Location: In person
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