Customer Service Representative

Duties:

General Office Duties:

Answer incoming phone calls

Work with customers to relieve concerns and issues

Service Crew Schedule:

Convert incoming phone calls to scheduled service visits

Enter customer data and scheduling information into a CRM system

Appropriately document appointments

Make follow up calls to confirm customer appointments

Other:

Continued education with weekly classroom training sessions to refine service knowledge and customer service etiquette.

Requirements:

Type 40 wpm

Strong verbal skills

Understanding or willingness to learn solution-based sales

Ability to work under pressure

Manage multiple and simultaneous timelines

Willingness and ability to make decisions quickly

Strong customer service skills

Willingness to learn a home service industry

Strong people skills

Attention to detail and organizational skills

Must be able to lift 50 lbs from the ground to shoulder height

Must be able to stand for long periods of time

Ability to work in team settings and well as independently

Willing to take on projects outside those defined above

Pay and Benefits:

$14- 17 / hour (based on performance)

Health insurance stipend

Pet friendly environment

Hours of Operation:

Monday-Friday (7:00-5:30)

Saturday (9:00-2:00 during fall and winter)

About Us:

Direct Connect Solutions provides boutique style service for small to medium sized businesses. With a specialty in business consulting, sales training and marketing, we have also developed a Field Management Software that allows us to provide above and beyond customer support for each of our clients. Our goal is to provide the best service possible not only to our clients, but our clients customers as well. As a one of a kind, industry leader we are growing fast and looking for amazing team players who love to interact with others and excel when challenged.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Paid time off

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Joelton, TN 37080: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is/was your reason for leaving your current or last position? What might this position offer that the previous position did not?
• Are you willing to undergo a background check, in accordance with local law/regulations?

Education:

• High school or equivalent (Preferred)

Work Location: One location

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