Customer Service Representative Job at Dollar Bank
JOB FUNCTION / PURPOSE:
The successful candidate is responsible for providing courteous and professional phone support and/or email communication with business or corporate customers, whether they need help troubleshooting a technical issue involving online banking and mobile applications, providing product/services information and resolving any emerging problems that the customer accounts might face with accuracy and efficiency. This role will support businesses that have checking/saving accounts and involve implementing the products they have requested. This role also involves timely completion of daily back office operational risk monitoring.
PRINCIPLE DUTIES/RESPONSIBILITIES:
Qualifications:
The successful candidate is responsible for providing courteous and professional phone support and/or email communication with business or corporate customers, whether they need help troubleshooting a technical issue involving online banking and mobile applications, providing product/services information and resolving any emerging problems that the customer accounts might face with accuracy and efficiency. This role will support businesses that have checking/saving accounts and involve implementing the products they have requested. This role also involves timely completion of daily back office operational risk monitoring.
PRINCIPLE DUTIES/RESPONSIBILITIES:
- Implement sold branch level services (open new accounts, order checks, endorsement stamps as needed, prepare and email welcome packets, complete all necessary regulatory and internal documentation).
- Provide general customer support for TM Sales Officers; process customer requests for assistance with Treasury Management products and services; research inquiries regarding overdrafts, transfers, service charges, and account performance.
- Provide general customer support for business online banking products and associated mobile applications.
- Address and manage customer service issues utilizing independent judgment when additional action is needed.
- Follow new business account opening processes and procedures.
- Answer multiple phone lines, address client needs, and take messages.
- Prepare correspondence, make copies and send faxes.
- Maintain effective communication with the Branches, Business Banking, Corporate Banking, Other Asset Divisions, Operations (Wire/ACH/Lockbox) and Operations Risk which is necessary for the successful implementation of services and accounts.
- Assist in identifying process improvements.
- Ability to prioritize and multi-task.
Qualifications:
- College degree or banking/administrative/customer service experience required.
- Excellent oral and written communication skills.
- Excellent problem solving skills and the ability to identify when to escalate a client issue.
- Excellent customer service and follow-up skills.
- Proficient in MS Office, specifically Word.
- A working knowledge of multiple operating system and internet browsers (mobile/PC based)
- Must be an involved team player and positive acceptor of on-going change.
- Ability to prioritize workload meets deadlines and handles multiple tasks while producing accurate work.
Address 1
Liberty Commons Building
Address 2
2700 Liberty Avenue
City
Pittsburgh
State
PA
Employment Status
Full-time
FLSA
Non-Exempt
Schedule Information
Monday-Friday, 9:00am-5:15pm
Benefits Information
Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.
Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.
For more information, please visit http://www.dollar.bank/company/careers/benefits.
EEO Statement
Dollar Bank is an Equal Opportunity Employer.
Minority/Female/Veteran/Disabled
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